Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Simpson

Powell,TN

Summary

Seasoned Collections Agent with a proven track record in managing complex accounts, resolving disputes and facilitating payment arrangements. Possess strong negotiation skills coupled with profound knowledge of data management systems and regulatory compliance. Noteworthy for improving debt recovery rates and reducing delinquency percentages through strategic planning and customer engagement efforts. Showcases unwavering commitment to maintaining professionalism in high-pressure situations.

Overview

11
11
years of professional experience

Work History

Data Entry/Collections Agent

Knoxville Radiology Group
Knoxville, Tennessee
02.2000 - 07.2002
  • Maintained accurate records of collection activities in database system.
  • Prepared reports summarizing collection activity for management review.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Monitored customer accounts for changes in financial status or contact information.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Processed payments through various methods such as credit cards, online banking and cash transactions.
  • Contacted customers and explained debt management to encourage timely debt payments.

Medical Assistant

Neurosurgery and Spine Consultants of East Tenness
Knoxville, TN
01.1992 - 01.2000
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized patient charts before each day's clinic sessions began.

Education

High School Diploma -

Karns High School
Knoxville
05-1988

Some College (No Degree) -

Pellissippi State Community College
Knoxville, TN

Skills

  • Repayment negotiations
  • Aged account reporting
  • Collections process improvement
  • Delinquent account management
  • Payment posting

Timeline

Data Entry/Collections Agent

Knoxville Radiology Group
02.2000 - 07.2002

Medical Assistant

Neurosurgery and Spine Consultants of East Tenness
01.1992 - 01.2000

High School Diploma -

Karns High School

Some College (No Degree) -

Pellissippi State Community College

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Kristi Simpson