Kristi Smith
Holbrook,NY
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences.
Overview
7
7
years of professional experience
Work History
Concierge
Stony Brook University Hospital
Stony Brook, NY
12.2023 - Current
- Helping serve approximately 30,000 visitors per month and approximately 1,000-plus individuals daily visit their loved ones.
- Collaborating with all departments and staff members, including Public Safety, Nursing, Unit Clerks, Patient Transport and others, to deliver a safe and compassionate experience for our patients, families, visitors and staff.
- Capacity to identify and resolve complex issues and challenges that arise in a busy hospital setting
- Skillfully managing frustration and anxiety in visitors, patients, and family members
- Greeting visitors and patients, answering questions, and providing directions to various hospital locations.
- Proactively anticipates needs and intervenes to resolve issues or complaints in a timely manner. Escalates more complex problems to the Patient Relations Department.
Medical Receptionist
MDCS Dermatology
Hampton Bays, NY
06.2019 - 12.2023
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated efficient patient check-in and check-out processes, enhancing patient experience.
- Coordinated communication between patients and healthcare providers, ensuring timely follow-up.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Coordinated insurance verification processes, streamlining billing procedures to increase accuracy and reduce denied claims.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Bachelor of Science - Accounting
SUNY Plattsburgh
Plattsburgh, NY12-2028
Associate of Arts - Liberal Arts And General Studies
Suffolk Community College
Selden, NY12-2021
Skills
- Coaching and Mentoring
- HIPAA compliance
- Documentation and Recordkeeping
- Administration and Operations
- Attention to Detail
- Multitasking and Prioritization
- Adaptable and Resilient
- Strong work ethic
Timeline
Concierge
Stony Brook University Hospital
12.2023 - Current
Medical Receptionist
MDCS Dermatology
06.2019 - 12.2023
Bachelor of Science - Accounting
SUNY Plattsburgh
Associate of Arts - Liberal Arts And General Studies
Suffolk Community College