Summary
Overview
Work History
Education
Skills
Timeline
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Kristi Stevens

Kristi Stevens

Princeton,MA

Summary

Reliable employee seeking to jump back into the workforce after filling the role of stay at home parent during the pandemic. Offering excellent communication and good judgment. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong preference for remote work.

Overview

13
13
years of professional experience

Work History

Tech Support for Verizon Customers

Teleperformance USA
Olympia, WA
03.2016 - 04.2020
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices and software to set up work stations for employees.
  • Responded to telephone, email and in-person support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Developmental Support Worker

Developmental Concepts Inc
Boise, ID
04.2008 - 08.2012
  • Guided developmentally disabled children and adults through customized day programs.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
  • Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.

Certified Nursing Assistant II

St Lukes Regional Medical Center - Boise
Boise, ID
08.2003 - 04.2008
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Lead coworkers in training for HMS and MyChart during software updates and transitions.
  • Cross trained as a Unit Clerk in Telemetry and monitored all patient's cardiac rhythms while simultaneously processing orders and scheduling tests, labs, and procedures.

Education

Certificate Nurse's Assistant Awarded - Health Aide

Boise State University Selland College
Boise, ID
05.2003

Skills

  • Observation and Documentation
  • Time Management
  • Attention to Detail
  • Verbal and Written Communication
  • Willingness to Learn
  • Consistent Follow Through
  • Calm Under Stress
  • Multitasking and Prioritization
  • Service Schedule Coordination
  • Customer Service Support

Timeline

Tech Support for Verizon Customers

Teleperformance USA
03.2016 - 04.2020

Developmental Support Worker

Developmental Concepts Inc
04.2008 - 08.2012

Certified Nursing Assistant II

St Lukes Regional Medical Center - Boise
08.2003 - 04.2008

Certificate Nurse's Assistant Awarded - Health Aide

Boise State University Selland College

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Kristi Stevens