Kristi Summers
Reno,NV
Summary
Creative and detail-oriented leader with expertise in training and development, team leadership and project management. Versed in multiple systems, with diverse knowledge in creating procedures and overcoming challenges to see a project completed on time with client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Supervisor
Daikin Applied
05.2024 - Current
- This is a startup facility, requiring process creation and employee training and development from the ground up.
- Created training procedures and certifications to help train and develop employees.
- Worked with systems to problem solve and develop the best personalized software for the building.
- Oversaw all departments; handling team members, payroll, HR and safety.
Operations Supervisor
PetSmart
01.2021 - 05.2024
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed my team to pursue their career goals through IDPs and training programs.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business.
Bartender
Caesars Entertainment
12.2017 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage to keep stock and meet customer demands.
- Contributed to a positive work environment through effective teamwork and communication with others.
Content Creator
QM Resorts
06.2018 - 10.2019
- Strengthened content through proofreading and editing.
- Grew a loyal following of current and new investors through newsletters and event calendars that fostered the Reno/Tahoe beauty and community.
- Applied current editing and photography tools to tell great stories.
- Performed SEO to best optimize the company's following and web traffic.
Operations Manager
R&R Books
12.2016 - 11.2017
- Led hiring, onboarding and training of new hires.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction with creating clear communication channels and addressing concerns promptly.
- Managed inventory and operations to ensure on-time delivery to customers.
Store Lead/Sales Representative
Payless Shoe Store
12.2015 - 11.2016
- Boosted sales performance with marketing strategies and in-store promotions, including our rewards program.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Handled bank withdrawals and deposits.
Education
Bachelor of Arts - English
University of Nevada, Reno
Reno, NV05.2019
Associate of Science - Cognitive Psychology
University of Nevada, Reno
Reno, NV05.2019
Skills
- Team leadership
- Talent development
- Training procedure creation and certification
- Content creation
- SEO
- Systems process enhancement
- Introduction and development of new technologies
- Data tracking and analysis
- Organization and creativity
Certification
Digital Marketing and Ecommerce
Coursera
May 2024 - Present
References
Shane Stuart; PetSmart
(775) 338-2969
Yajaira Escobedo; Caesars Entertainment
(775) 870-7770
Peter Zamos; R&R Books
(408) 422-9711
Awatef Adem; Caesars Entertainment
(657) 242-5668
Timeline
Site Supervisor
Daikin Applied
05.2024 - Current
Operations Supervisor
PetSmart
01.2021 - 05.2024
Content Creator
QM Resorts
06.2018 - 10.2019
Bartender
Caesars Entertainment
12.2017 - 01.2021
Operations Manager
R&R Books
12.2016 - 11.2017
Store Lead/Sales Representative
Payless Shoe Store
12.2015 - 11.2016
Bachelor of Arts - English
University of Nevada, Reno
Associate of Science - Cognitive Psychology
University of Nevada, Reno
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