CARMEN RAMIREZ
The Bronx
Summary
Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Supportive Patient Services Representative with 16 plus years of experience. Dedicated to smooth office administration and comprehensive assistance. Talented at scheduling and patient education.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Site Supervisor
Lenox Hill Radiology
The Bronx, NY
03.2024 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated workflow among staff to optimize patient scheduling and resource allocation.
- Mentored junior staff, fostering skill development and adherence to best practices.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Conducted regular safety drills to ensure team preparedness in case of emergencies, prioritizing worker well-being.
- Ensured compliance with all regulatory requirements, keeping projects on track and avoiding penalties.
- Addressed and resolved onsite conflicts swiftly, maintaining positive and productive work environment.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Sourced suppliers and purchased necessary materials for work.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Enhanced site safety by implementing rigorous daily inspection routines.
- Facilitated training programs for new hires, enhancing team skill sets and performance.
- Inspected equipment and tools used for safe operation.
- Provided feedback to workers on job performance and safety procedures.
LEAD PATIENT SERVICE REPRESENTATIVE
Lenox Hill Radiology
Bronx, New York
04.2016 - 03.2024
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointment with patients and healthcare professionals.
- Scheduled patient appointment and procedure.
- Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
- **Patient Interaction and Support**: Engaging with patients to provide information on services, procedures, and follow-up care.
FRONT DESK MEDICAL RECEPTIONIST
Bronx Park Pulmonary Medicine
Bronx, New York
05.2000 - 02.2016
- Checked patients in and out for appointments and collected co-payment.
- Called patients to confirm scheduled appointment and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patients charts to assist clinical staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Followed infection control procedures to protect patients and staff in waiting area.
- Entered insurance, demographics and health history into patients database.
- Ordered ink cartridges, toner, paper and other office supplies.
- Complied physical and digital documents, charts and reports.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
Education
Registered Nurse -
Eugenio Maria De Hostos Community College of the City University of New York
The BronxPhlebotomy - Certificate
Phlebotomy School
The BronxSkills
- Medical Filing
- Patient interviewing skills
- Appointment confirmation
- Recording histories
- Scheduling appointments
- Typing 30 WPM
- People skills
- Friendly, positive attitude
- Leadership
- Computer skills
- Supervision
- Team management
- Sterilization procedures
- Team supervision
- Site coordination
- Site safety
- Construction safety
- Safety awareness
- Safety management
- Staff management
- Quality assurance
- Security awareness
- Facility inspection
- Inventory purchasing
- Team leadership
- Effective communication
- Site maintenance
- Employee training
- Site inspection
- Relationship building
Personal Information
Gender: female
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Site Supervisor
Lenox Hill Radiology
03.2024 - Current
LEAD PATIENT SERVICE REPRESENTATIVE
Lenox Hill Radiology
04.2016 - 03.2024
FRONT DESK MEDICAL RECEPTIONIST
Bronx Park Pulmonary Medicine
05.2000 - 02.2016
Registered Nurse -
Eugenio Maria De Hostos Community College of the City University of New York
Phlebotomy - Certificate
Phlebotomy School