Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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NICHOLS MEJIA

Paterson,NJ

Summary

Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support task. Team player works to support group efforts to meet critical deadlines.

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader/Supervisor

QuickBox Fulfillment
Wayne, NJ
01.2022 - Current
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained daily inventory to facilitate successful material distribution.
  • Maintained positive working relationship with fellow staff and management.
  • Fostered positive employee relationships through communication, training and development coaching.

Customer Service Associate

Passaic – Pediatric
Passaic, NJ
01.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Developed and actualized customer service initiatives to decrease wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Transcribed phone messages and relayed to appropriate personnel
  • Monitored office supplies by checking inventory and placing orders
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • 2
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Kept detailed records of office inventories and placed $ amount orders for more supplies.

Dates entry clerk / Dispatcher

Jersey City, NJ
04.2018 - 02.2020
  • Scanned documents and saved in database to keep records of essential organizational information
  • Compiled data and reviewed information for accuracy prior to input
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Identified data entry errors and reported to necessary departments
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization
  • Maintained ongoing communication with relevant departments to confirm accurate data delivery
  • Supported multiple departments with special projects
  • Added documents to file records and created new records to support filing needs
  • Create B.O.L (bill of landing) using IMSP system to send trailers or containers to their destination adding merchandise count, weight and cost
  • Reports, update racks, forecast loaded, outbound/inbounds, create manifest/ invoice
  • Os&d report to manage over, short, damaged product using AS400 system
  • Addressed client inquiries and updated database information
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Production Team Lead

Retail systems
Jersey City, NJ
01.2015 - 02.2018
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • 3
  • Identified individual employee's unique work styles and adapted management methods
  • Interviewed, hired and trained new employees for production positions.

Lay/up/Quality Control Inspector

National Retail Systems
North Bergen, NJ
02.2013 - 12.2014
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Inspected set sample of products for defects and compliance with design standards
  • Reviewed incoming materials against specifications
  • Conducted employee audits to check production performance against process standards
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands
  • Created and deployed best practices to improve efficiency and reduce defects.

Education

High School Diploma -

Liceo Hilda Gutierrez Boca Chica
12.2010

Some College (No Degree) - Business Administration

National American University
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Skills

  • Goal Setting
  • Issue Resolution
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Customer Support
  • Inbound and Outbound Calling
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Medical Filing
  • Appointment Confirmation
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Bilingual, English/Spanish

References

Leslie Gramajo – Offices Manager (551) 247-1660

Brian Malinda – Director Of Operations NRS. Brianmalinanrs@gmail.com 

Cristal Castro – Co-worker (201) 388-8774.

Certification

  • Certified Security office, SORA - 2014

Timeline

Team Leader/Supervisor

QuickBox Fulfillment
01.2022 - Current

Customer Service Associate

Passaic – Pediatric
01.2021 - 01.2022

Dates entry clerk / Dispatcher

04.2018 - 02.2020

Production Team Lead

Retail systems
01.2015 - 02.2018

Lay/up/Quality Control Inspector

National Retail Systems
02.2013 - 12.2014

High School Diploma -

Liceo Hilda Gutierrez Boca Chica

Some College (No Degree) - Business Administration

National American University

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