Front of House Team Member, Team Leader, & Trainer
KRISTIA STURDIVANT
Chick-fil-A Trussville & Chick-fil-A Forest Drive
Columbia
5
years of professional experience
Due to working since I was 15 to support my family, I dedicated my time and grew my skills at my listed position. I have become substantially skilled at maintaining a steady work schedule, building my customer service experience, and enhancing my abilities. I am eager to transition my strong work ethic, customer service expertise, and multitasking skills developed in fast-paced food service into a new career field with long-term growth opportunities.
Work History
Front of House Team Member, Team Leader, & Trainer
5 Years 4 Months- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Served orders to customers at windows, counters and tables.
- Welcomed customers warmly at the entrance to create a positive first impression, fulfilled food orders, and provided information about menus.
- Addressed and resolved food or service complaints to enhance customer satisfaction.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Collaborated with food service team members to foster brand loyalty and ensure customer satisfaction.
- Verified orders and bagged items for easy transport.
- Promoted food items, beverages and desserts to increase sales.
- Recommended food items, beverages, and desserts to drive sales.
- Kept customer and food preparation areas clean and well-organized.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Modified requested menu items in POS system to customize orders.
Education
High School Diploma
No Degree - Acting
No Degree - Advertising
Bachelor of Science - Instructional Design
Skills
POS System Operation
Meal Preparation
Beverage Preparation
Quality Assurance
Equipment Maintenance
Cleaning and Sanitation
Workflow Optimization
Comfortable Standing for Long Time
Reliability and Punctuality
Customer Service
Customer Service Delivery
Exceptional Customer Service
Teamwork and Collaboration
Team Building
Process Improvement
Staff Training
Machinery Upkeep
Portioning
Problem-Solving
Timeline
Front of House Team Member, Team Leader, & Trainer
Chick-fil-A Trussville & Chick-fil-A Forest Drive
07.2021 - CurrentRead More
Savannah College of Art And Design
No Degree from Acting
Read More
Alabama Virtual Academy At Eufala
High School Diploma
Read More
Jefferson State Community College
No Degree from Advertising
Read More
The University of West Florida
Bachelor of Science from Instructional Design
Read More