Kristian Anderson
Dos Palos,CA
Summary
Dynamic Customer Care Representative with proven expertise in complaint resolution and customer relationship management at Lennar Homes, Inc. Skilled in conflict mediation and database documentation, I excel at building trust and delivering exceptional service, ensuring customer satisfaction and loyalty through effective communication and problem-solving strategies.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Lennar Homes, Inc.
Tracy, California
02.2025 - Current
- Documented customer interactions in the company database accurately.
- Collaborated with team members to resolve customer issues efficiently.
- Escalated complex problems to senior representatives for timely resolution.
- Maintained knowledge of company products and services for effective assistance.
- Engaged with customers to understand their needs and preferences effectively.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Built sustainable relationships of trust through open communication with customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Oversaw warranty counseling process to manage expense controls.
Director of Special Projects
Knowledge Saves Lives, Inc
Turlock, California
02.2014 - Current
- Established communication protocols to keep all stakeholders informed throughout project lifecycles.
- Evaluated project results, gathering feedback to refine future project strategies and processes.
- Served as primary contact point for questions or concerns about any aspect of an ongoing project from start up through close out.
- Drafted presentations outlining key findings from analysis of data related to current or proposed special projects.
- Organized resources including personnel, materials, and equipment required for successful completion of projects.
- Managed budgets and timelines for individual projects.
- Developed and implemented strategies to ensure successful completion of special projects.
- Partnered with staff to create professional development plans to support personal and business growth.
Correctional Lieutenant
California Department of Corrections and Rehabilitation
Chowchilla, California
10.2007 - 01.2025
- Supervised daily operations, ensuring compliance with facility policies and regulations.
- Conducted regular inspections to uphold safety and security standards.
- Trained staff on emergency procedures, including usage of restraint techniques.
- Documented incidents and maintained accurate logs for comprehensive reporting.
- Provided leadership and supervision to subordinate staff, promoting accountability.
- Responded promptly to emergencies, adhering to established guidelines.
- Evaluated employee performance and delivered constructive feedback.
Education
Associate of Science - Plant Sciences
Merced College
Merced, CA06-2000
Skills
- Customer relationship management
- Complaint resolution
- Database documentation
- Product expertise
- Conflict mediation
- Team collaboration
Accomplishments
- Trainer of the year-2018 Knowledge Saves Lives, Inc
- Plant Sciences Outstanding Student-2000 Merced College
References
References available upon request.
Timeline
Customer Care Representative
Lennar Homes, Inc.
02.2025 - Current
Director of Special Projects
Knowledge Saves Lives, Inc
02.2014 - Current
Correctional Lieutenant
California Department of Corrections and Rehabilitation
10.2007 - 01.2025
Associate of Science - Plant Sciences
Merced College
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