Kristian Botts
Harrison,OH
Summary
Detail-oriented professional with 10+ years in healthcare, education, customer service, and office support. Experienced in scheduling, electronic medical records management, patient intake, insurance verification, prior authorizations and high-volume phone support. Expertise in Microsoft Office Suite, Google Workspace, and database management. Committed to delivering accurate and efficient service while building positive relationships and effectively managing multiple priorities in fast-paced settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Substitute Teacher
NKCES
Cold springs , KY
08.2021 - 07.2025
- Fostered a positive classroom environment that promoted respect, trust, collaboration, and open communication among students.
- Managed classroom in absence of regular teacher, overseeing assignments, addressing student needs, and maintaining accurate records.
- Collaborated with parents, teachers, counselors, and administrators to address and resolve students' behavioral and academic challenges.
- Supported student success by providing personalized attention.
- Encouraged students to cultivate skills for lifelong learning.
- Maintained cleanliness and organization of teaching areas after each class to ensure readiness for returning teachers and substitutes.
- Managed scheduling and calendar coordination for team members.
- Processed incoming correspondence, prioritizing messages for timely responses.
- Assisted in the preparation of reports and presentations for management review.
- Supported onboarding processes by preparing materials and welcoming new employees.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Para-Professional
Western Nursing Services
11.2020 - 06.2021
- Facilitated learning experiences at Hyde Park Elementary
- Enhanced student engagement at Harrison High School through interactive activities.
- Engaged with students at Whitewater Valley Elementary
- Supported instruction at Roll Hill Elementary
- Worked with students with special needs / disabilities / behavioral needs.
- Provided one on one tutoring, attention, and mentoring.
- Assisted and transported students with physical disabilities from multiple devices (wheelchairs beds, walkabouts, etc.)
- Collaborated with teacher to develop lesson plans and facilitate student activities.
- Assigned to multi-sites throughout the year
Lead Teacher
Jonah’s Creative Center
12.2019 - 06.2020
- Planned and implemented engaging lessons for toddlers and preschool classes, enhancing children's developmental skills.
- Supervised infants, toddlers, and preschoolers, fostering a supportive learning environment.
- Maintain an organized classroom as well as a safe environment for students.
- Communicated regularly with parents and administration about students’ progress to ensure collaborative support for learning.
- Experienced reduction of hours as a result of pandemic
Certified Medical Assistant
Mercy Health Care Pediatrics
West Chester, Ohio
02.2019 - 12.2019
- Obtain vital signs, medical history, documentation, reports and imaging results.
- Facilitated communication among physician, patients, families, and healthcare team to ensure coordinated care.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients by providing tailored information and instructions for better understanding of their health.
- Provide medical guidance and responses to questions routed to the medical assistant per protocol.
- Prepared patient charts for physician case load, ensuring readiness for efficient patient care.
- Obtain prior authorizations, review patients’ information and records.
- Maintained patient confidentiality through vigilance, organized workspace, and professional demeanor.
Certified Medical Assistant
The Christ Hospital
Cincinnati, Ohio
04.2018 - 01.2019
- Performed clinical and administrative duties, including preparing patients for examination, preparing laboratory specimens, answering phones, and scheduling appointments.
- Collected vital signs and medical history from patients.
- Prepare patient charts for Physician case load for upcoming week
- Welcome patients by greeting them, in person or on the telephone, answering or referring inquiries
- Educated patients by providing relevant information and instructions, addressing inquiries to support understanding of care.
- Promoted effective communication among patients, families, and healthcare professionals to enhance care coordination.
- Obtained prior authorizations and reviewed patients' records to ensure timely care delivery.
- Maintain patient confidence by keeping patient care information confidential
Certified Medical Assistant
Health Point
10.2017 - 04.2018
- Checked in patients, prepared for physical exams, and obtained medical histories to facilitate efficient patient flow.
- Obtain vital signs, blood draws, administer immunizations and medications, documentation
- Utilized sterile techniques during medical procedures to ensure patient safety.
- Assisted physician with basic office procedures and patient care to enhance patient experience.
- Communicated with patients, families, and healthcare professionals to address concerns and provide critical information.
- Collect samples for laboratory testing
- Trained new staff on office procedures and best practices.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Certified Medical Assistant
Prolink Health Care
11.2016 - 06.2017
- Managed administrative duties including answering phones and scheduling appointments to streamline office operations
- Obtain prior authorizations, check out patients
- Using sterile techniques for procedure
- Check in patients, prepare for physical exams, obtain medical history
- Obtain vital signs, blood draws, administer immunizations and medications, documentation
- Collected patient samples for laboratory testing according to established protocols to ensure accurate results
- Facilitated communication with patients, families, and health care professionals to enhance patient care and coordination
Certified Medical Assistant
St. Elizabeth Physicians
12.2015 - 07.2016
- Assisted doctor with procedures and therapy treatments to ensure patient comfort and safety
- Using sterile techniques for surgical preparation and procedure
- Performed administrative duties, including answering phones and managing patient inquiries for efficient office operations
- Scheduling appointments, documentation, communication with patients
- Transcribed physician notes to maintain accurate and up-to-date medical records
Medical Assistant
Total Care Chiropractic
07.2014 - 12.2015
- Performed administrative duties including filing, charting, and answering phones.
- Assisted doctor with therapy treatments to support patient recovery and care continuity.
- Managed appointment calendar to optimize patient scheduling and reduce wait times.
- Verified insurance information to ensure accurate billing and patient eligibility.
- Educated patients on treatment plans and post-care instructions for better compliance.
- Maintained accurate patient records using electronic health record systems efficiently.
- Coordinated with insurance providers to confirm coverage and streamline claims processing.
School Age Teacher
Biederman Educational Center
05.2013 - 06.2014
- Managed a classroom of 12-15 students daily
- Educated children on basic colors and shapes to enhance foundational learning
- Oversaw food preparation and organized facility to promote healthy eating habits and maintain a safe environment
Education
Some College (No Degree) - Education
Gateway Community And Technical Collage
Edgewood, KYDiploma - Medical Assistant
ROSS Medical Education Center
Erlanger, KY01-2014
No Degree - Early Childhood Special Education
University of The Cumberlands
Williamsburg, KYSkills
Medical records management
- Medical documentation
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Referral coordination
- EHR proficiency
- Data entry management
- Calendar management
- Administrative support
- Customer service excellence
- Fast-paced multitasking
- Time management
- Attention to detail
- Team collaboration
- Patient and family relations
- Classroom management
- Microsoft Office Suite
- Google Workspace
- Microsoft Teams
- Zoom communication
- Call management
Certification
- Certified substitute teacher, RSP - 2021-2025
- Medical Assistant Certification
Timeline
Certified Substitute Teacher
NKCES
08.2021 - 07.2025
Para-Professional
Western Nursing Services
11.2020 - 06.2021
Lead Teacher
Jonah’s Creative Center
12.2019 - 06.2020
Certified Medical Assistant
Mercy Health Care Pediatrics
02.2019 - 12.2019
Certified Medical Assistant
The Christ Hospital
04.2018 - 01.2019
Certified Medical Assistant
Health Point
10.2017 - 04.2018
Certified Medical Assistant
Prolink Health Care
11.2016 - 06.2017
Certified Medical Assistant
St. Elizabeth Physicians
12.2015 - 07.2016
Medical Assistant
Total Care Chiropractic
07.2014 - 12.2015
School Age Teacher
Biederman Educational Center
05.2013 - 06.2014
Some College (No Degree) - Education
Gateway Community And Technical Collage
Diploma - Medical Assistant
ROSS Medical Education Center
No Degree - Early Childhood Special Education
University of The Cumberlands