Kristian Crisostomo
Red Lion,PA
Summary
Proactive and customer-focused, I leveraged my problem-solving skills and sales training at Towson Vaporium to enhance customer satisfaction and drive sales. Collaborating effectively with teams, I contributed to a significant uptick in repeat business through exceptional service and inventory management.
- Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Towson Vaporium
Fallston, MD
03.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Kohls Department Store
York, PA
06.2014 - 03.2016
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School -
Red Lion Sr High
Red Lion, PASkills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Reliable and punctual
- Outgoing personality
- Money handling
- Product sales
- Upselling
- Sales training
- Inventory control
Accomplishments
I’ve helped opened the Outback Steakhouse out of West York bringing in a lot of sales as well as keeping control in a crazy environment.
I’ve also helped a life long friend start a business in Air Duct Cleaning services.
Timeline
Sales Associate
Towson Vaporium
03.2016 - 03.2018
Sales Associate
Kohls Department Store
06.2014 - 03.2016
High School -
Red Lion Sr High