Kristian Jackson
Summary
Hardworking and passionate professional with over 5 years of experience in diverse customer service industries. Dedicated team player with knowledge of service delivery and demonstrates exceptional multitasking, interactive, and communication skills ensuring high standards in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
National Debt Relief
03.2019 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Cross-trained and provided backup support for organizational leadership.
Catering Coordinator
Cafe Zupas
09.2018 - 03.2019
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
Education
High School Diploma -
Learning Works Charter School
PasadenaSkills
- Customer Service
- Team Building and Leadership
- Efficient multitasking
- Time Management
- Problem-Solving and resolution
- Interactive communication skills
- Catering operations
- Teamwork and Collaboration
Timeline
Customer Service Supervisor
National Debt Relief
03.2019 - Current
Catering Coordinator
Cafe Zupas
09.2018 - 03.2019
High School Diploma -
Learning Works Charter School
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