Kristian Juric
Jacksonville,FL
Summary
Results-driven operations manager specializing in customer service and team leadership. Developed strategies to boost customer satisfaction while streamlining workflows in high-pressure environments. Addressed customer inquiries effectively, promoting a positive atmosphere. Trained and mentored team members, cultivating a collaborative work environment focused on efficiency and quality.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Manager/Chef Manager
Hard Pressed Burgers
Jacksonville, FL
05.2025 - Current
- Managed front-of-house and back-of-house operations at Hard Pressed Burgers
- Scheduled shifts and balanced staffing for busy burger rushes
- Supervised grill, fryer, and expo workflows for smooth order flow
- Enforced food safety, cleanliness, and sanitation across kitchen and dining areas
- Trained team members on burger prep, service standards, and safety procedures
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated POS transactions and cash handling during daily service
Crew Member/Assistant Manager
Tropical Smoothie Cafe
Jacksonville, FL
05.2023 - 06.2025
- Managed customer service inquiries and complaints in a timely manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Assisted team members during rush periods to ensure efficient service
- Resolved customer complaints in a professional manner.
- Operated POS system and handled customer orders at counter and drive-thru
- Upheld high standards of productivity and quality in operations.
- Drove team success by quickly completing assigned tasks.
- Maintained clean dining areas, prep stations, and equipment throughout shift
- Monitored inventory and restocked product, supplies, and ingredients
- Assisted the management team with inventory counts of food products and beverage supplies.
- Trained team members on smoothie, wrap, and bowl preparation
- Talked pleasantly with customers while taking orders and promoted a positive image for the business.
- Coordinated schedules, task assignments, and team communication
Trucking Dispatcher
General Trucking Inc
Michigan, IN
12.2022 - 05.2023
- Dispatched truck routes for General Trucking Inc drivers and daily freight schedules.
- Coordinated load assignments with drivers, customers, and warehouse teams.
- Monitored shipment status and updated dispatch records throughout each shift.
- Reviewed route plans to match pickup times, delivery windows, and equipment needs.
- Maintained accurate logs for dispatch calls, trips, and load details.
- Supported General Trucking Inc operations with clear communication and organized workflow.
- Performed administrative duties such as filing paperwork and preparing reports on performance metrics including cost savings initiatives.
- Prepared documents such as bills of lading, invoices, manifests, safety reports.
- Collaborated with internal departments such as sales and accounting to ensure proper documentation is completed prior to shipment.
- Generated monthly budget forecasts based on historical trends and current market conditions.
- Responded to customer messages in regards to delivery issues.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
Education
Atlantic Coast High School
Jacksonville, FLSkills
- Customer service
- Team leadership
- Clear communication
- Marketing
- Inventory control
- POS operations
- Shift scheduling
- Work prioritization
- Networking strategies
- Sales management
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
German
Professional
Affiliations
- Played on the Varsity Soccer Team, demonstrating commitment and teamwork
- Balanced competitive athletics and accelerated graduation
- Developed strong communication, leadership, and time-management skills
- Attended regular practices, games, and team activities while maintaining academic responsibilities
- Worked collaboratively with teammates toward shared goals in a competitive environment
- Demonstrated discipline, dedication, and perseverance throughout the season
Timeline
Manager/Chef Manager
Hard Pressed Burgers
05.2025 - Current
Crew Member/Assistant Manager
Tropical Smoothie Cafe
05.2023 - 06.2025
Trucking Dispatcher
General Trucking Inc
12.2022 - 05.2023
Atlantic Coast High School