KRISTIAN LYONS

• Developed and implemented HR policies aligned with organizational goals.
• Led recruitment initiatives to attract top talent for various positions.
• Managed employee relations, resolving conflicts and fostering a positive workplace culture.
• Streamlined onboarding processes to enhance new hire experience and retention rates.|
• Streamlined recruitment processes, reducing time-to-hire for critical positions.

• Provided immediate support for 2,000+ end users through Slack and JIRA, resolving hardware, software, connectivity, access management, and account-related issues in a fast-paced environment.
• Managed identity and device administration across platforms including Okta, Microsoft Intune, Kandji, Google Admin Console, Workspace ONE to support secure user access, device provisioning, and lifecycle management.
• Coordinated bi-weekly new hire onboarding and offboarding processes, including laptop imaging/setup, account provisioning, asset tracking, inventory management, and secure e-waste disposal.
• Maintained and troubleshot office technology infrastructure including conference room systems, printers, digital signage, and event space AV setups to ensure reliable day-to-day operations and executive presentations.
• Assisted with SaaS license and access cleanup initiatives by auditing user permissions, reclaiming unused application seats, and supporting compliance and operational efficiency efforts through Okta admin consoles.

• Provided technical support to 700 users both in the office and remotely, resolving issues efficiently via IT Help Slack Channel or email to ensure minimal downtime.
• Managed the setup and configuration of NH accounts through Ota Admin/ Google Admin Console and laptops for weekly classes of up to 10 people, ensuring smooth onboarding for NH's.
• Supported the upload of company quarterly metrics content to Digital signage systems in the office via ZDM, enhancing internal communication and brand visibility.
• Maintained and updated the internal wiki with recordings of all-hands meetings and AMA sessions on a monthly basis, ensuring easy access to important information for all employees.
• - Oversaw inventory management processes for new and existing equipment, ensuring accurate tracking and efficient distribution within the organization, including handling e-waste disposal responsibilities.
• Demonstrated a track record of resolving end users' tech issues promptly, with a focus on quick resolution to get users up and running within 15 minutes

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Provided Tier 1 & limited Tier 2 IT support to non-technical internal users through desk side support services
• Activated accounts for clients interested in new services
• Trained and supported end-users with software, hardware and network standards and use processes
• Patched software and installed new versions to eliminate security problems and protect data
• Installed, modified and repaired software and hardware to resolve technical issues

• Operation and remote support of 18 classrooms by using VIPro Software to keep track of classroom technology/resources
• Tested and Implemented Kellogg Global Hub's 18 Connected classrooms as well as other spaces with AV tech in the building
• Created SOP's for Web Conferencing in the Global Hub's classrooms and for Webinar request from Faculty and staff
• Organized support plan for daily classroom tech request and auditorium event support
• Resolved 20 tickets per week pertaining to classroom technology support and event support for faculty, staff and students
• Produced and supported Webinars in the Kellogg Information Systems Production Studio for Admissions, Career Management Center and Marketing Departments throughout the school year
• Provided support for daily lecture captures request including editing and delivery of these recorded sessions.

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship Earning the equivalent of 28 credits through the American Council on Educations College Credit Recommendation Service (ACE) relevant course work included CIS101: Introduction to Computer Applications, CIS 302: Front End Web Development, and CIS 201: Computer Hardware