Kristian Madsen
Las Vegas,NV
Summary
Hardworking Associate Director knowledgeable about business practices in the Meeting and Event industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Associate Director of Meeting and Event Operations
Hard Rock International The Mirage
2022.12 - Current
- Led teams of up to 200 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Associate Director of Meeting and Event Operations
MGM Resorts International - The Mirage
2019.08 - 2022.12
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Led teams of up to 200 personnel, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
- Revamped internal communication channels to foster greater transparency between departments and improve overall organizational cohesion.
Banquet Services Supervisor
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2011.11 - 2019.08
- Integral member of management team overseeing Banquet Services
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
General Manager of Onda Ristorante
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2010.01 - 2011.11
- Operated Onda Ristorante
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager of Samba Brazilian Steakhouse
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2009.01 - 2010.01
- Operated Samba Brazilian Steakhouse
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Management Associate Food and Beverage
MGM MIRAGE MANAGEMENT Associate Program F&B Division
2008.07 - 2009.03
- Operated and managed six casual and fine dining outlets at the Mirage
- Executed strategic planning initiatives
- Conducted training, discipline, and scheduling procedures at Onda Ristorante and Samba Brazilian Steak House
Captain and FOH Trainer
Carlson Restaurants Worldwide / E-Brands / Star Canyon at the Venetian
1999.04 - 2003.06
- Co-Created and conducted front of the house-training programs
- Held product knowledge sessions with front of the house employees
- Consistently ranked among top sales performers
Captain and Trainer
E-Brands Restaurants, LLC /Aquaknox at the Venetian
2003.08 - 2008.07
- Opening member of AquaKnox team responsible for concept launch
- Executed sales of high-quality global water cuisine and world-class wine
- Conducted training programs for new and existing front of the house employees
- Participated in product knowledge training sessions
- Worked with Management to identify, train, and select candidates for front of the house promotion
- Recognized and reported market trends to management
Education
BSBA Management -
The University of Nevada Las Vegas
Las Vegas, Nevada12.2007
Skills
- Experience with people management and development roles
- Conducted primary and secondary research for determination of best practices concerning elements of effective employee performance evaluation
- Skills and perspectives gained through courses including: Human Resources Management, Advanced Organizational Behavior, Supply Chain Management, Labor Economics, International Management, and Business Law
- Project Management
- Strategic leadership
- Coaching and Mentoring
- Team Collaboration and Leadership
- Operations Management
- Event Planning
- Meeting facilitation
- Managing Operations and Efficiency
Certification
- ServeSafe Certification Training - 3/7/2022 - 3/7/2027
Timeline
Associate Director of Meeting and Event Operations
Hard Rock International The Mirage
2022.12 - Current
Associate Director of Meeting and Event Operations
MGM Resorts International - The Mirage
2019.08 - 2022.12
Banquet Services Supervisor
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2011.11 - 2019.08
General Manager of Onda Ristorante
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2010.01 - 2011.11
General Manager of Samba Brazilian Steakhouse
MGM RESORTS INTERNATIONAL THE MIRAGE RESORT
2009.01 - 2010.01
Management Associate Food and Beverage
MGM MIRAGE MANAGEMENT Associate Program F&B Division
2008.07 - 2009.03
Captain and Trainer
E-Brands Restaurants, LLC /Aquaknox at the Venetian
2003.08 - 2008.07
Captain and FOH Trainer
Carlson Restaurants Worldwide / E-Brands / Star Canyon at the Venetian
1999.04 - 2003.06
BSBA Management -
The University of Nevada Las Vegas
- ServeSafe Certification Training - 3/7/2022 - 3/7/2027
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