Kristian Martinez
Homestead,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Office Manager
HG Refrigeration Supply
Miami, FL
02.2018 - Current
- Planned and led meetings to review business results and communicate new and ongoing priorities.
- Developed and implemented office policies and procedures.
- Interviewed prospective employees and provided input to hiring decisions.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Office Manager
Quality Supply and refrigiration
Miami, FL
03.2013 - 02.2018
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Office Manager
Verizon Communications Inc
Tampa, FL
03.2006 - 11.2015
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL08-2016
Skills
- Team Supervision
- Administrative Support
- Policy Development
- Office Management
- Employee Supervision
- Budgetary Planning
- Operations Management
Languages
Spanish
Professional
English
Professional
Italian
Limited
Timeline
Office Manager
HG Refrigeration Supply
02.2018 - Current
Office Manager
Quality Supply and refrigiration
03.2013 - 02.2018
Sales Office Manager
Verizon Communications Inc
03.2006 - 11.2015
Bachelor of Arts - Psychology
Florida International University
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