Kristian Salunga
Lakeland,FL
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service. Personable Volunteer with organizational, time management and multitasking abilities. Compassionate, empathetic and well-versed in communications and problem-solving in work. Focused on leveraging talents to positively impact others. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Dining Room Attendant with lots of experience in customer-facing roles. Well-versed in food safety and industry best practices. Driven Busser with experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host and Busser
Outback Steakhouse
09.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Assisted with bussing tables and cleaning up spills.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
Team Member
Arby's Restaurant
04.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Volunteer
James J Musso Boys And Girls Club
09.2020 - 10.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Planned and delivered numerous activities and special events for programs and services.
- Supported staff with clerical work and other office tasks.
- Tracked volunteer hours in spreadsheets.
- Provided immediate responses to questions from volunteers.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Supported program leaders with administrative support duties.
- Freed full-time employees up for more critical work by completing clerical tasks and office work.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Provided assistance to kids under my supervision with schoolwork
- Provided first aid assistance to kids under my care
Education
High School Diploma -
Lakeland Collegiate High School
Lakeland, FL06.2024
Skills
- MS Office
- Computer Skills
- Operations Support
- Adaptability and Dependability
- Community Service
- Telephone Etiquette
- Material Handling
- Verbal and Written Communication
- Teamwork and Collaboration
- Clerical Support
- Answering Phones
- Group Assistance
- Taking Messages
- Staff Assistance
- Proofreading and Editing
- Attention to Detail
- Positive Reinforcement Methods
- Youth Guidance
- Managing Reception
- Educational Games
- Classroom Management
- Reading Comprehension
- School Engagement
- Microsoft PowerPoint
- Adobe Photoshop
- Event Cleanup
- Instructional Techniques
- Documentation
- Critical Thinking
- Strong Communication and Interpersonal Skills
- Organization and Time Management
- Hardware Engineering
- Computer Repair
- Food Preparation and Safety
- Table Bussing
- Stocking and Replenishing
- Event Coordination
- Professional Relationships
- Hospitality Management
- Table Setting Knowledge
- Safe Work Practices
- Guest Satisfaction
- Safety Awareness
- Plates Presentation
- Cleaning Procedures
- Glass Collection
- Dining Room Cleanup
- Cleaning and Sanitizing
- Phone Inquiries
- Performance Improvement
- Training and Development
- Restaurant Operation
- Working Quickly
- High-Volume Dining
- Guest Interaction
- Clean Dining Areas
- Serve Customers
- Collect Trash
Certification
- Certified in Adobe Photoshop
- Certified in Adobe Premiere Pro
- Certified in Adobe Illustrator
- Certified in Adobe After Effects
Timeline
Host and Busser
Outback Steakhouse
09.2023 - Current
Team Member
Arby's Restaurant
04.2023 - 08.2023
Volunteer
James J Musso Boys And Girls Club
09.2020 - 10.2022
High School Diploma -
Lakeland Collegiate High School
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