Kristian Steinnagel
Princeton
Summary
Dynamic professional with a proven track record at McCaffrey's Food Market, excelling in project management and customer satisfaction. Leveraged strong communication skills and operational efficiency to enhance service delivery, resulting in increased loyalty. Expert in software use and conflict resolution, consistently prioritizing customer feedback for continuous improvement.
Overview
10
10
years of professional experience
Work History
Home Shopping and Delivery Manager
McCaffrey's Food Market
10.2019 - Current
- Coordinated daily schedules for home shopping and delivery operations to ensure timely service.
- Fulfilled customer orders by accurately selecting and delivering products.
- Processed customer orders efficiently.
- Resolved customer complaints and concerns promptly, ensuring a positive shopping and delivery experience.
- Utilized Microsoft Word, Excel, and other software to efficiently manage home shopping and delivery services.
- Scheduled appointments with customers to ensure timely delivery of orders.
Customer Service Representative
Wawa Food Markets
02.2015 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Princeton High School
Princeton, NJ2014
Skills
- Project management
- Team leadership
- Supply chain optimization
- Operational efficiency
- Client communication
- Quality control
- Problem solving
- Time management
- Strategic planning
- Customer satisfaction
- Continuous improvement
- Delivery scheduling
- Team building
- Service delivery
- Operations management
- Project coordination
- Workload prioritization
- Customer feedback
- Communication skills
- Conflict resolution
- Route planning
- Project scheduling
- Issue resolution
- Software use
- Customer complaint handling
Timeline
Home Shopping and Delivery Manager
McCaffrey's Food Market
10.2019 - Current
Customer Service Representative
Wawa Food Markets
02.2015 - 10.2019
Princeton High School
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