Arthur McKnight III
DeSoto
Summary
Dynamic Home Shopping Manager with proven expertise in customer service, team leadership, and conflict resolution. Committed to enhancing operational efficiency and elevating customer experiences through effective communication and training.
Overview
6
6
years of professional experience
Work History
Home Shopping Manager
Tom Thumb Supermarket
Waxahachie
03.2025 - Current
- Supervised daily operations to enhance store functionality and customer experience.
- Monitored staff performance and addressed issues to maintain service quality.
- Enforce customer service standards and resolved customer problems to uphold quality service.
- Coach, mentor and train team members in order to improve their job performance.
- Complete thorough openings, closings, and shift change functions to maintain operational standards each day.
- Provide leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to evaluate progress and identify improvement areas.
- Oversee daily operations, maintaining efficiency and quality standards.
- Resolve customer complaints and issues promptly, maintaining a positive brand image.
- Led a team of up to 16 employees, ensuring high productivity and excellent customer service.
Home Shopping Clerk
Tom Thumb Supermarket
DeSoto
03.2022 - 03.2025
- Processed customer orders with precision to ensure satisfaction.
- Delivered grocery orders to designated store-pick-up areas, providing friendly and efficient service to enhance customer experience.
- Processed returns and exchanges following store policies.
- Maintained cleanliness of work areas to ensure a safe environment.
- Resolved customer inquiries and complaints professionally to maintain positive customer relations.
- Interacted with team members in a friendly and collaborative manner.
Restaurant Busser
Spring Creek Barbeque
Dallas
10.2019 - 03.2020
- Provided friendly and attentive customer service, promptly addressing guest needs.
- Cleared tables efficiently to enhance turnover rate and reduce guest wait times.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Assisted teammates with various tasks to ensure seamless service and enhance guest experience.
- Swept, mopped and removed debris from dining room floors.
Education
Bachelor of Arts - History
University of North Texas At Dallas
Dallas, TX05-2025
Associate of Arts - General Studies
Dallas College
Dallas, Texas, TX05-2022
Skills
- Customer relationship management
- Project management
- Customer service
- Schedule preparation
- Team leadership
- Staff management
- Training and mentoring
- Time management
- Decision-making
- Conflict resolution
- Effective communication
- Multitasking
Timeline
Home Shopping Manager
Tom Thumb Supermarket
03.2025 - Current
Home Shopping Clerk
Tom Thumb Supermarket
03.2022 - 03.2025
Restaurant Busser
Spring Creek Barbeque
10.2019 - 03.2020
Bachelor of Arts - History
University of North Texas At Dallas
Associate of Arts - General Studies
Dallas College