Jayda Dwyer
Williamstown,NJ
Summary
Hardworking and passionate student with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Home Shopping Manager
Acme Markets, Inc
515 Berlin Cross Keys Rd
05.2023 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Increased client loyalty by offering tailored solutions that met their unique needs both in-store and online.
- Coordinated with shipping services to guarantee timely delivery of products in pristine condition.
- Fostered trust with clients through clear communication and transparency in all aspects of the personal shopping experience.
- Facilitated seamless transactions by handling payment processing, returns, exchanges, and any issues that arose during the process.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Boosted client retention rate by offering exceptional service and consistently exceeding expectations.
- Developed, maintained and utilized diverse client base.
- Managed approximately 50 orders a day
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Direct Support Professional
The Mentor Network- REM
313 Congress St, Boston
03.2021 - 12.2022
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Deli Sales Associate
Walmart
1840 S Blackhorse Pike
06.2022 - 10.2022
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Assisted in inventory management, ordering products as needed to maintain optimal stock levels.
- Supportively trained new deli associates, fostering a strong team dynamic and ensuring adherence to store policies.
- Demonstrated proficiency in operating slicing machines, scales, registers, and other deli equipment safely and effectively.
- Prepared custom sandwich orders, meeting individual preferences while adhering to quality standards.
- Kept display cases stocked, visually appealing, and up-to-date with daily specials or promotions.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Contributed to a positive store atmosphere with consistent punctuality, professionalism, and a strong work ethic.
- Improved customer satisfaction by efficiently handling orders, inquiries, and complaints.
- Increased deli sales by providing excellent customer service and product knowledge.
- Provided prompt assistance at the deli counter, reducing wait times for customers in line.
- Developed lasting relationships with regular customers through personalized recommendations based on their preferences.
- Reduced shrinkage by properly wrapping, storing perishable items according to guidelines.
- Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Youth Education And Career Center At GCIT
Blackwood Rd. Sewell, NJ 0808010.2017
Associate of Applied Science - Baking And Pastry Arts
Horry Georgetown Technical College
Conway, SC2021
Associate of Applied Science - Veterinary Technician
Penn Foster
Scranton, PA2026
Skills
- Customer Service
- Medical Terminology
- Attention to Detail
- Problem-Solving
- Proper Animal Restraint
- Written Communication
- Microsoft Office
- Cleaning and sanitizing
- Client Communication
- Computer Proficiency
- Animal Enrichment
Timeline
Home Shopping Manager
Acme Markets, Inc
05.2023 - Current
Deli Sales Associate
Walmart
06.2022 - 10.2022
Direct Support Professional
The Mentor Network- REM
03.2021 - 12.2022
High School Diploma -
Youth Education And Career Center At GCIT
Associate of Applied Science - Baking And Pastry Arts
Horry Georgetown Technical College
Associate of Applied Science - Veterinary Technician
Penn Foster