Kristian White

• Handled 60+ inbound calls per day, retrieving customers data, and resolving app issues and disreprencies
• Developed effective working relationships with team members across multiple departments.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Customer Journey Modeling utilized to drive performance and increase sales by 30% in Q4

• P&L modeling, communication and process improvements initiatives which increased incremental profit by $20,000

• Troubleshooting

• Entered information into system to update status reports.
• Updated reports and daily logs for management use and permanent files.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Received and distributed mail, letters and packages.
• Answered phones and routed voicemails to respective employees.
• Monitored task dependencies across various projects to identify any risks or issues that may arise during execution.