Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Kristiana Kerr

Murfreesboro,TN

Summary

Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.

Reliable Shift Leader with three years in a customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

3
3
years of professional experience

Work History

Shift Leader

Chick-fil-A
Franklin, TN
04.2023 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored team members on operational standards and customer service excellence.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

Bachelor of Arts - Political Science

Middle Tennessee State University
Murfreesboro, TN
05.2029

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Training assistance
  • Multitasking and prioritizing
  • Reliability

Accomplishments

Employee of the Month, Chick-fil-A (July 2025)

Promoted to Shift Lead, Chick-fil-a (December 2025)

Affiliations

Affiliated with campus ministry RUF at MTSU

Timeline

Shift Leader

Chick-fil-A
04.2023 - Current

Bachelor of Arts - Political Science

Middle Tennessee State University
Kristiana Kerr