Kristiana Lazarevic
Charlotte,United States
Summary
Motivated Business Development Associate bringing 5+ years career in territory development and prospecting. Business development and social media expert versed in quickly mastering new concepts and technologies to drive successful market development. Consultative sales specialist.
Overview
6
6
years of professional experience
Work History
Business Development Specialist
Tandym
11.2022 - Current
- Analyzing and expanding business operations and performing competitor analysis toward sustained growth and an increased market share
- Developing client relationships and strengthening industry partnerships
- Identifying new clients by researching and creating networking opportunities
- Participating in weekly strategy calls with other departments
- Utilizing Figma and creating decks for merchant meetings
- Creating content for social media channels
- Monitoring Hubspot workflows and sequences
- Creating marketing strategies based on email open rates and client inputs.
Sales Development Representative
Avast Software
03.2022 - 11.2022
- Representing company products and services
- Generating leads by finding new potential prospects
- Managing and maintaining a pipeline of interested prospects and engaging sales executives for next steps
- Identifying best practices to refine the company's lead generation playbook
- Utilizing Salesforce, Salesloft, SalesIntel, cold calling, and email to generate new sales opportunities
- Identifying prospect's needs and suggesting appropriate products/services
- Proactively seeking new business opportunities in the market and cross-selling
- Setting up meetings or calls between (prospective) customers and sales executives
- Reporting to sales manager with monthly and quarterly results.
Senior technical support/Deputy Team Lead
Avast Software
07.2020 - 03.2022
- Providing monthly KPI reports based on SLA
- Maintaining complex spreadsheets, creating Power Point presentations and interactive Miro boards
- Creating PC and Mobile instruction guides and SOPs
- Taking the lead in the recruitment of new team members
- Onboarding and mentoring of new colleagues.
Technical Support Specialist
Avast Software
11.2018 - 07.2020
- Working with requests from our customers and partners over email, live chat and on social media
- Identifying, analyzing, troubleshooting and resolving issues related to Avast products
- Collaborating with developers in order to ensure high efficiency and quality resolutions
- Creating technical troubleshooting email templates
- Utilizing Jira, Salesforce and other internal platforms.
Customer Success Specialist
Avon
09.2018 - 10.2018
- Providing information for customers over the phone and via email
- Managing customer ordering, accounts and invoices, collecting and analyzing statistics
- Initiating and participating in various Customer Service projects
- Working with international databases and AVON representative webpage.
Customer Care Representative
Etihad Airways
05.2018 - 08.2018
- Providing first call resolution for all customer enquiries and OBE (online booking engine support) through the application of technical expertise in reservations, ticket issuance and reissuance
- Complying with set standards of customer service (e.g
- Quality of speech, call attendance, emails, handling queues, etc.) to ensure customer confidence, satisfaction and loyalty
- Supporting implementation of new technology and work methods to sustain ongoing process and quality improvement processes
- Taking the initiative to continuously enhance technical skills
- Maintaining data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings
- Supporting other departments as required.
Education
Inclusive leadership: Working with Equality and Diversity -
Udemy
01.2021
Agile methodologies: Scrum, Kanban, XP, DSDM, FDD, Crystal -
Udemy
01.2021
German language, literature and culture -
University of Belgrade Faculty of Philology
05.2019
Economics technician -
Secondary school
01.2015
Farsi -
Cultural Center of the Embassy of the Islamic Republic of Iran
01.2015
Commerce technician -
Secondary school
01.2012
Skills
- Ability to Work Under Pressure
- Creativity
- Critical thinking and problem solving
- Effective Time Management
- Teamwork
- Ability to Multitask
- Fast Learner
- Multilingual
- Key Account Management
- Business Analysis
- Social Media Marketing
- New business opportunities
- CRM Management
- Client acquisition
- Competitive Analysis
- Relationship Management
- Project Management
- Product Knowledge
- Customer Relationship Management
- Email campaigns
- Lead Development
Details
08/02/94, Belgrade
Hobbies and Interests
- Attending sport events
- Drawing
- Writing short stories
- Painting
- Travelling
Projects
Self service - The future of customer support, Belgrade, 07/01/21, 08/01/21, Gathering ideas and creating the project based on necessities/market standard for future automation steps, Presenting the project to executives Salesforce automation, Belgrade, 05/01/21, 08/01/21, Redefining Salesforce features and layouts for team requirements, Testing features and functionalities, Implementation, Creating documents and accumulating feedback Implementation of the Private Health Care benefit - Avast Future Of Work, Belgrade, 2020, 2021, Volunteering in the global Future Of Work project in the benefit group, Market research/identifying market standard, Daily correspondence with the broker company in charge of insurance (AON), Presenting the case to the global benefit group, Conducting analyses in order to provide a detailed toolkit for approval from the company's global HR, Actively participating in the policy negotiation phase, Scheduling meetings with stakeholders, Finalizing the implementation process together with HR
Languages
English
Native or Bilingual
German
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Limited Working
Turkish
Limited Working
Timeline
Business Development Specialist
Tandym
11.2022 - Current
Sales Development Representative
Avast Software
03.2022 - 11.2022
Senior technical support/Deputy Team Lead
Avast Software
07.2020 - 03.2022
Technical Support Specialist
Avast Software
11.2018 - 07.2020
Customer Success Specialist
Avon
09.2018 - 10.2018
Customer Care Representative
Etihad Airways
05.2018 - 08.2018
Inclusive leadership: Working with Equality and Diversity -
Udemy
Agile methodologies: Scrum, Kanban, XP, DSDM, FDD, Crystal -
Udemy
German language, literature and culture -
University of Belgrade Faculty of Philology
Economics technician -
Secondary school
Farsi -
Cultural Center of the Embassy of the Islamic Republic of Iran
Commerce technician -
Secondary school
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