Kristian Jacob Santos
Unifi
Kahului,HI
Work Preference
Overview
Dynamic professional with extensive experience in facilitating engaging experiences and delivering exceptional communication. Proven track record in crisis management and strategic issue analysis, ready to enhance customer satisfaction and safety in operations.
07+
years of professional experience
Work History
12.2025 - Current7 Months
Ramp Agent
Unifi | Kahului, HI
- Executed ground support equipment functions, ensuring prompt and reliable service for aircraft.
- Monitored adherence to safety standards, effectively reducing potential hazards during ramp operations.
- Facilitated efficient baggage and cargo handling from aircraft to maintain operational safety and compliance.
07.2019 - 12.20256 Years 5 Months
Outrigger Canoe Tour Guide
Ali'i Maui Outrigger Canoe Tours | Lahaina, HI
- Facilitated engaging group tours, delivering historical and cultural insights about Maui's surroundings.
- Developed engaging narratives to enhance visitor experiences and foster appreciation for local heritage.
- Designed and executed memorable experiences for varied audiences by customizing presentations to meet specific demographic needs.
- Implemented training initiatives focused on safety protocols and customer engagement strategies to ensure high standards of service delivery.
- Oversaw logistics coordination for large group tours, ensuring efficient management of schedules and resources.
- Guided junior guides in storytelling techniques to enhance overall presentation skills within the team.
- Fostered connections with guests to ensure memorable and enjoyable experiences.
- Conducted thorough onboarding sessions for new hires, equipping them with essential knowledge and skills for successful tour leadership.
12.2024 - 06.20256 Months
Chocolate Sommelier
Maui Ku'ia Estate Chocolate | Lahaina, HI
- Developed curated wine selections to enhance the overall enjoyment of chocolate tastings.
- Led guided chocolate tasting sessions to enhance factory tour experience.
- Delivered informative sessions to enhance guest understanding of chocolate origins and flavor nuances.
- Conducted analysis of customer feedback to inform and improve service strategies.
Education
High School Diploma
Lahainaluna High School | Lahaina, HI | 05-2019
Lahainaluna High School - Lahaina, HI
05-2019
Skills
Interests
Participate in outrigger canoe paddling and Brazilian Jiu Jitsu, as recreational activities to maintain physical fitness.
Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
Documenting and sharing travel experiences.
Timeline
Ramp Agent
Unifi
12.2025 - CurrentRead more
Chocolate Sommelier
Maui Ku'ia Estate Chocolate
12.2024 - 06.2025Read more
Outrigger Canoe Tour Guide
Ali'i Maui Outrigger Canoe Tours
07.2019 - 12.2025Read more
Lahainaluna High School - High School Diploma,
Read more