Kristie Biggs
Normal,IL
Summary
Detail-oriented Fire Underwriter with expertise in underwriting guidelines, risk assessment, and documentation review. Proven ability to enhance decision-making processes and streamline operations for improved policy application outcomes.
Overview
2027
2027
years of professional experience
Work History
Fire Underwriter
State Farm
Bloomington, IL
05.2013 - Current
- Developed and implemented underwriting guidelines to enhance efficiency and consistency in decision-making.
- Evaluated risk factors to determine underwriting eligibility for policy applications.
- Collaborated with agents to gather necessary documentation and streamline approval processes.
- Worked on project to move the Rental Condominium Unitowners from the paper application to the electronic application through collaboration with other departments.
Fire Claims Representative
State Farm
Bloomington, IL
2008 - 05.2013
- Evaluated fire claims to determine coverage and eligibility based on policy terms.
- Collaborated with clients to gather necessary documentation for claim processing.
- Communicated effectively with stakeholders to resolve discrepancies in claims data.
- Processed claim payments and coordinated with relevant departments for prompt resolution.
Auto Claims Representative
State Farm
Bloomington, IL
2006 - 2008
- Processed auto claims efficiently, ensuring timely resolution and customer satisfaction.
- Evaluated damages and assessed costs to determine claim payouts accurately.
- Communicated with clients to gather information and clarify policy coverage details.
- Collaborated with repair shops and adjusters to facilitate smooth claims processing.
Auto Claims Processor
State Farm
Bloomington, IL
06.2005 - 06.2006
- Processed auto claims efficiently using proprietary software and industry-standard tools.
- Evaluated insurance documentation for accuracy and compliance with policies.
- Communicated with clients to gather necessary information for claim processing.
- Collaborated with adjusters to expedite claim resolutions and improve customer satisfaction.
Auto Claims Service Assistant
State Farm
Bloomington, IL
01.2005 - 06.2005
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
- Collaborated with team members to streamline workflow, improving claim processing speed by implementing best practices.
Education
Bachelor of Science - Business Administration
Millikin University
Decatur, IL 05-2003
Skills
- Underwriting guidelines
- Risk assessment
- Coverage determination
- Application review
- Documentation review
- Quality assurance
- Quality control
- Analyzing data
Timeline
Fire Underwriter
State Farm
05.2013 - Current
Auto Claims Processor
State Farm
06.2005 - 06.2006
Auto Claims Service Assistant
State Farm
01.2005 - 06.2005
Fire Claims Representative
State Farm
2008 - 05.2013
Auto Claims Representative
State Farm
2006 - 2008
Bachelor of Science - Business Administration
Millikin University