Kristie Brewer

• Oversee day-to-day operations of the park, ensuring a smooth execution and efficient guest experience.
• Manage staff, resolve guest issues, and address operational challenges in a fast-paced environment.
• Enforce safety standards, monitor crowd control, and oversee the execution of park policies.
• Acted as the point of contact for all operational needs throughout the park during shifts, overseeing all departments, including rides, admissions, guest services, and food operations.
• Led by example, providing hands-on support across various park functions, ensuring smooth operations during high-volume periods.
• Assisted in staff scheduling, monitoring employee performance, and managing labor resources to ensure efficient park operations.
• Coordinated and implemented emergency procedures when necessary, including guest evacuation plans and first-aid interventions.
• Addressed guest complaints and concerns swiftly and professionally, ensuring resolutions were satisfactory and aligned with the park’s service standards.
• Handle guest incidents and safety concerns, taking immediate action to resolve any issues.
• Collaborate with department managers to monitor performance and implement improvements across all areas.
• Conduct employee performance evaluations and provide constructive feedback to ensure high standards of service.
• Coordinate special events and promotions, ensuring alignment with park goals and objectives.

Key Achievements:

• Praised for maintaining calm and control during emergency situations, ensuring staff and guest safety.

• Led and supervised a team of 35+ arcade attendants, ensuring the upkeep of all games and machines.
• Ensured all arcade areas were clean, safe, and well-maintained, addressing technical issues promptly.
• Managed arcade cash flow, handled cash register functions, and maintained financial records for transactions.
• Developed training programs for new employees, improving team performance and customer service skills.
• Assisted in creating marketing strategies and promotions to increase arcade revenue.
• Managed inventory of remedption and midway prizes, and other merchandise, restocking and reordering as needed.
• Provided regular performance reviews and feedback to team members, fostering a culture of teamwork and accountability.
• Ordered company cleaning supplies
• Maintain and troubleshoot arcade machines, ensuring they are operational and well-maintained.

Key Achievements:

• Boosted arcade revenue by 15% within the first six months through effective promotions and improved machine maintenance schedules.
• Played a central role in revamping the arcade layout, leading to increased foot traffic and guest engagement.
• 2021 Employee of the Year.

• Maintained accurate cash flow by managing credit, cash, exchange, and refund transactions via POS system.
• Overseen scheduling for more than 25 personnel and leadership, ensuring smooth operations.
• Trained and coached employees on customer service techniques and cash handling procedures.
• Managed the opening and closing of the admissions booth, ensuring all money, tickets, and equipment were accounted for.
• Handled large volume of cash transactions, accurately processing payments, and providing receipts.

• Monitored ride area to ensure guest safety and enforced company rules and regulations.
• Assisted staff with crowd control measures when needed during busy times.
• Assisted in setting up events such as birthday parties or corporate functions in designated areas within the amusement park.
• Conducted tests on rides prior to opening the attraction each day.
• Educated guests on safe riding practices by reviewing rules posted near each ride's entrance.
• Inspected rides for any damage or malfunction before operation.
• Assisted with loading and unloading of rides, ensuring proper use of safety restraints and equipment.
• Interacted with guests in a friendly manner while providing information about the attractions.