Serving others, hunting, fishing, and most importantly, loving my family!
Kristie Brown
Trout Creek,MT
Summary
Accomplished General Manager at Minnie's Montana Cafe, demonstrating exceptional leadership and relationship-building skills. Spearheaded strategies boosting sales and profitability, achieving a significant increase in customer satisfaction. Excelled in operations management and staff motivation, ensuring long-term success and loyalty with clients, vendors, and partners. Proven track record in surpassing performance targets through effective team building and problem resolution.
Overview
27
27
years of professional experience
Work History
General Manager
Minnie's Montana Cafe
03.2018 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Property Manager
Caldwell Memorial Hospital
03.2015 - 08.2018
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Improved time management of the executive through effective prioritization and organization of tasks.
Family Representative
Spring Creek Lodge Academy
04.1997 - 04.2004
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
Education
Associate of Applied Science - Addictions And Substance Abuse Disorders
Rio Salado
Tempe, AZ07.2017
High School Diploma -
International Correspondence School
Scranton, PA01.1992
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Motivation
- Client Relations
- Staff Motivation
- Consistently meet goals
- Exceptional interpersonal communication
- Troubleshooting expertise
Certification
- Certified Construction Flagger
- Certified Food Server
- Certified Alcohol Server
- Certificate in Addictions and Substance Abuse Disorders Level 1 and Level 2
Accomplishments
- Supervised team of 33 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved deep customer and employee relationships through effective communication and support.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"My Purpose is to learn and grown while serving others"
KB
Interests
Timeline
General Manager
Minnie's Montana Cafe
03.2018 - 04.2024
Property Manager
Caldwell Memorial Hospital
03.2015 - 08.2018
Family Representative
Spring Creek Lodge Academy
04.1997 - 04.2004
Associate of Applied Science - Addictions And Substance Abuse Disorders
Rio Salado
High School Diploma -
International Correspondence School
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