Shelby Lawless
Trout Creek,MT
Summary
I am a well driven person. I pay special attention to detail. I am a medical and billing coding student currently in my third trimester. I am efficient in Word and PowerPoint. I am very willing to learn new things to help me advance in my career. Skilled General Helper bringing 4 years of experience in customer service. Quality-driven professional with first-rate teamwork and customer service abilities. Motivated professional with extensive experience in customer service, sales and administrative tasks. Skilled at providing exceptional customer service, supporting sales needs and merchandising products. Excellent teamwork and communication strengths. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Customer Service
Town Pump
2021.09 - 2022.10
- Helped customers find things they needed
- Worked at the cash register ringing up customers
- Counted money four separate times of the day and it had to be correct
- Answered phones
- Cleaned the store (Ei, bathrooms, eating area, food area)
- Cooked food
- Made sure the store was ready for the day
Group Home Counselor
Little Bitterroot
2011.01 - 2012.06
- Helped mentally disabled patients figure out solving problems and do certain tasks
- Helped residents cook meals and clean their living area
- Passed out medications and charted them
- Kept track of medication files and when they needed refills
- Passed medication orientation and test to pass medication
- Needed to know the dose and how much was to be given at a certain time of the day
Certified Nursing Assistant (CNA)
Evergreen Hot Springs Nursing Home
2006.06 - 2009.04
- Residents got dressed for the day
- Fed and recorded how much was eaten and how much fluid intake
Education
No Degree - Medical Billing And Coding
Devry University
Illiopolis07.2025
Skills
- Currently enrolled in medical coding and billing
- Taken medical terminology (which I’m constantly learning)
- Studied Patho pharmacology
- Studied Human anatomy
- Studied Basic English including word
- Studying health information and technology
- Good at customer service
- Good at writing and keeping records
- Exceptional customer service
- Customer Service and Engagement
Timeline
Customer Service
Town Pump
2021.09 - 2022.10
Group Home Counselor
Little Bitterroot
2011.01 - 2012.06
Certified Nursing Assistant (CNA)
Evergreen Hot Springs Nursing Home
2006.06 - 2009.04
No Degree - Medical Billing And Coding
Devry University