Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Lawless

Trout Creek,MT

Summary

I am a well driven person. I pay special attention to detail. I am a medical and billing coding student currently in my third trimester. I am efficient in Word and PowerPoint. I am very willing to learn new things to help me advance in my career. Skilled General Helper bringing 4 years of experience in customer service. Quality-driven professional with first-rate teamwork and customer service abilities. Motivated professional with extensive experience in customer service, sales and administrative tasks. Skilled at providing exceptional customer service, supporting sales needs and merchandising products. Excellent teamwork and communication strengths. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Overview

16
16
years of professional experience

Work History

Customer Service

Town Pump
09.2021 - 10.2022
  • Helped customers find things they needed
  • Worked at the cash register ringing up customers
  • Counted money four separate times of the day and it had to be correct
  • Answered phones
  • Cleaned the store (Ei, bathrooms, eating area, food area)
  • Cooked food
  • Made sure the store was ready for the day

Group Home Counselor

Little Bitterroot
01.2011 - 06.2012
  • Helped mentally disabled patients figure out solving problems and do certain tasks
  • Helped residents cook meals and clean their living area
  • Passed out medications and charted them
  • Kept track of medication files and when they needed refills
  • Passed medication orientation and test to pass medication
  • Needed to know the dose and how much was to be given at a certain time of the day

Certified Nursing Assistant (CNA)

Evergreen Hot Springs Nursing Home
06.2006 - 04.2009
  • Residents got dressed for the day
  • Fed and recorded how much was eaten and how much fluid intake

Education

No Degree - Medical Billing And Coding

Devry University
Illiopolis
07.2025

Skills

  • Currently enrolled in medical coding and billing
  • Taken medical terminology (which I’m constantly learning)
  • Studied Patho pharmacology
  • Studied Human anatomy
  • Studied Basic English including word
  • Studying health information and technology
  • Good at customer service
  • Good at writing and keeping records
  • Exceptional customer service
  • Customer Service and Engagement

Timeline

Customer Service

Town Pump
09.2021 - 10.2022

Group Home Counselor

Little Bitterroot
01.2011 - 06.2012

Certified Nursing Assistant (CNA)

Evergreen Hot Springs Nursing Home
06.2006 - 04.2009

No Degree - Medical Billing And Coding

Devry University
Shelby Lawless