Summary
Overview
Work History
Education
Skills
I not only worked for the Salvation Army but I was a volunteer for many years before and after
Work Availability
Quote
Timeline
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Kristie Conard

Kristie Conard

Carpentersville,IL

Summary

I am experienced with customer service in both retail and restaurant entertainments. My college background was brief due to a family matter, I work hard, and learn fast. My off time between my last employer and the present time was due to a disability but I feel that I can return to the working field in a online setting. I feel that a part time Monday through Friday situation would be best for my situation. Thank you for your consideration.

Overview

15
15
years of professional experience

Work History

Systems Department

Meijer
05.2000 - 07.2005
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Documented system configuration, mapping and processes.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Collaborated with executive team to define business requirements and systems goals.
  • Delivered helpdesk service and support to customers.
  • Checked for accuracy and functionality during implementation of new systems.

Certified Photo Specialist

Walgreens
05.1990 - 12.2000
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Provided high level of assistance to customers regarding special photo projects.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Assisted with operation of photographic processing machines and equipment to produce images and prints.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Utilized problem-solving techniques to resolve issues with photographic processing machines.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Developed film and produced prints according to customer specifications.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Handled negative and photo processing, typically exceeding Number prints per week.

Counter Person

Peachy Cleaners
03.1998 - 03.2000
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Processed both cash and card purchases and returns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Reconciled cash drawer and corrected any errors.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Meals-On-Wheels Worker

Salvation Army
02.1997 - 03.2000
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Cultivated strong network of providers delivering necessary assistance to Type community.

Hostess

Floyd's Restaurant
02.1992 - 03.2000
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Education

Business Administration

Jones International University
Englewood, CO

Skills

  • User Access Management
  • IBM Notes
  • Server Event Logging
  • Microsoft Azure
  • Critical Thinking
  • Identify Needs
  • Update Configurations
  • Social Perceptiveness
  • Goals and Performance
  • Policy and Procedure Adherence
  • Product and Service Sales
  • Inventory and Supply Management
  • Rules and Regulations
  • Staff Development
  • Order Processing
  • Work Assignments
  • Daily Task Assistance
  • Persuasive Negotiations
  • Team Meetings
  • Customer Engagement
  • Training and Development
  • Client Correspondence
  • Billing and Payment Processing
  • Negotiation and Conflict Resolution

I not only worked for the Salvation Army but I was a volunteer for many years before and after

Although every job I have worked at was a learning experience my time with the Salvation Army was the most gratifying time I had before and after my employment there I had the privilege of sitting with many senior's just so they would have someone to speak to that day.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Systems Department

Meijer
05.2000 - 07.2005

Counter Person

Peachy Cleaners
03.1998 - 03.2000

Meals-On-Wheels Worker

Salvation Army
02.1997 - 03.2000

Hostess

Floyd's Restaurant
02.1992 - 03.2000

Certified Photo Specialist

Walgreens
05.1990 - 12.2000

Business Administration

Jones International University

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Kristie Conard