Kristie Guerrero-Taylor
Lansing,MI
Summary
Dedicated professional with extensive experience at St. Vincent Catholic Charities, adept in case management and conflict resolution. Successfully increased referral rates and enhanced care for vulnerable populations. Proven ability to analyze needs and implement effective strategies, fostering collaboration among diverse teams to achieve positive outcomes.
Overview
23
23
years of professional experience
Work History
Preferred Communities Case Manager
St. Vincent Catholic Charities Refugee Services
02.2016 - Current
- Performed quarterly intakes and tracked 30 to 35 client assessments towards self-sufficiency.
- Case Managed for 100's of vulnerable refugees with chronic illness, trauma and adjustment challenges
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Communicated with individuals from various ethnic and cultural backgrounds daily
- Coordinated and facilitated multiple refugee support groups
- Prepared reports by collecting, analyzing and summarizing information
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Helped c;ients receive appropriate, high-quality care with reasonable results.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
Secondary School English Teacher
Lansing School District
08.2002 - 06.2014
- Gathered and analyzed assessment data to guide student lessons for over 100 students
- Managed and accommodated diverse learners, including those from refugee populations
- Communicated with individuals of all ethnic and cultural backgrounds daily
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Led interesting and diverse group activities to engage students in course material.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Planned coursework to introduce students to important literature.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Kept classroom organized, clean and safe for students and visitors.
- Supported student skill development in alignment with personal and academic goals.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Coordinated activities to encourage interest in reading.
Education
Master of Arts - Professonal Screenwriting
National University
San Diego, California 04.2018
Bachelor of Arts - English major/Spanish minor
Michigan State University
East Lansing, MI06.1998
Skills
- Case Management
- Written and verbal communication
- Progress evaluations understanding
- Client empowerment
- Empathy and compassion
- Client relationship management
- Problem Solving
- Client needs assessments
- Goal setting
- Multitasking and organization
- HIPAA compliance
- Vulnerable population awareness
- Client meetings
- Resource Prioritization
- Decision Making
- Microsoft Office
- Excel
- Basic Spanish
- Case documentation
- Case management
- Problem-solving
Affiliations
- Samaritas (Previously Lutheran Services): Host family for Unaccompanied Refugee Minor
- Interfaith Peace Builders: Peace delegate in Israel/Palestine
- Meta-Peace team: Non-violent bystander intervention and training facilitator
Timeline
Preferred Communities Case Manager
St. Vincent Catholic Charities Refugee Services
02.2016 - Current
Secondary School English Teacher
Lansing School District
08.2002 - 06.2014
Master of Arts - Professonal Screenwriting
National University
Bachelor of Arts - English major/Spanish minor
Michigan State University
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