Kristie Holden
Hazel Crest,IL
Summary
To secure a challenging position as a Juvenile Caseworker, Customer Service Rep, or corresponding facility. Especially interested in youth and have strong concerns with recidivism issues that surround adult and juvenile justice.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
23
23
years of professional experience
Work History
Correctional Treatment Officer
Illinois Department Of Corrections
03.2018 - Current
- Improved patient outcomes by developing and implementing individualized treatment plans.
- Assist in ensuring offenders have access to medical services.
- Reduced recidivism rates through targeted interventions and close monitoring of at-risk individuals.
- Enhanced patient care by collaborating with multidisciplinary teams to address specific needs.
- Streamlined processes for increased efficiency in administering treatments and recording progress.
- Promoted a safe and supportive environment for patients, addressing concerns and providing guidance.
Instructor Facilitator
Safer Foundation
07.2014 - 03.2018
- Improved incarcerated students comprehension by incorporating diverse teaching methods and materials.
- Stimulate scholastic development using Safer Basic Skills Methodology.
- Target client population with basic skill progress, HSE preparation and literacy services.
- Boosted student performance by providing individualized support and targeted feedback.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Rural Mail Carrier
United States Postal Service
03.2006 - 08.2014
- Deliver, sort, and case US mail
- Lift packages up to 70lbs and pick up mail for customers
- Fill stamp orders for Rural Customers
- Promote services that the Post Office provides to increase sales and revenue.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
PACE Institute
01.2014 - 06.2014
- Guide students towards competency with basic math, reading, and writing skills
- Assist administration with filing papers, working in the library and other clerical duties
- Intake potential students that voluntarily want to work towards their GED or enhance skills
- Work in maximum security with detainees at the Cook County Department of Corrections.
Non-Profit Intern
Better Boys Foundation
01.2010 - 01.2012
- Mentored Underprivileged children that come from troubled homes whom ages ranged 7-16 in the North Lawndale Community
- Focused on Crisis Intervention and Specialized Services with different families and clients who participated with Better Boys Foundation
- Attended community meetings, in-house program activities and staff/professional trainings
- Participated in program policy debates, about social work, the law the justice system, the failing school system, black males, problems of crime and broken families
- Visited the juvenile detention center
- Sat in on court hearings which we had to take notes and make a sound decision on the best way to handle the troubled juveniles
- Handled secure documents that weren’t allowed to be discuss due to the nature of the facility
- Worked one on one with juveniles in the community to provide assistance to unidirectional children.
Manpower Temp Services /NestleDSD Ice Cream
02.2011 - 09.2011
- Was in charge of conducting ice cream resets for big named grocery/ drug stores such as Jewel, Ultra Foods, Walgreens and CVS
- Fixture installation and removal of shelving to complete resets
- Used various plan-o-gram versions ranging from left to right, right to left and mirrored
- Stood for extended periods of time, bend, kneel, stoop, and reached high areas
- Merchandised stores in between resets as well
Nestle DSD
04.2010 - 08.2010
- Stock ice cream loads at 200 or more pieces at local grocery stores
- Write orders for ice cream
- Enter cold temperatures ranging from 0-20 degrees below zero
- Use of pallet jack to bring merchandise to the sales floor.
Wal-Mart Inc.
03.2005 - 10.2006
- Help customers obtain a great shopping experience by assisting them with their purchases
- Ring up customers as well as balance registers and count money
- Worked well as a team player to create a great work atmosphere.
Sears Roebuck & Co
06.2002 - 12.2004
- Provided excellent customer service to customers
- Sold Sears shoes and merchandise on a commission basis
- Analyzed monthly sales compared to the prior year
- Dedicated to work for high sales and add-on averages as I was the leading sale associate in the department.
Chicago Public Schools
01.2001 - 01.2002
- This position allowed me to gain hands on experience in a real office setting
- Was responsible for making sure all public schools attendance and grade records were correct
- Increased experience with the Chicago Public Schools Library of Congress
- Used Microsoft Office, Word, Excel, PowerPoint
- Scheduled appointments, answer telephones, used bursting machinery, ran mail room and faxed copies of important documents.
Sears Roebuck & Co
10.2000 - 10.2001
- Provided excellent customer service to customers
- Sold Sears shoes and merchandise on a commission basis
- Analyzed monthly sales compared to the prior year
- Dedicated to work for high sales and add-on averages as I was the leading sale associate in the department.
Education
Bachelors of Arts and Science - Justice Studies and Interdisciplinary Studies
Northeastern Illinois University
Chicago, IL01.2024
Diploma Degree in Business Administration - Accounting & Business
Robert Morris University
Chicago, IL09.2003
Skills
- I am able to learn new concepts quickly, working well under pressure, and communicating efficiently and effectively
- Strong office and customer oriented skills with a background combined with excellent verbal communication attributes
- Demonstrated achiever with leading successful teams, managing day to day business practices, and exceptional knowledge of financial planning
- I am always open to training and learning a new job I love meeting new people and work well in a diverse setting
- Maintaining confidential and important documents in a cautious style
- Great organization skills that is detailed and oriented
- Work well with others and I am a self-starter
- Mental Health Evaluation
- Crisis Intervention
- Case Management
- Conflict Resolution
- Group Therapy
Accomplishments
Deescalating stressful situations in workplace and nominated to work on a special team for incarcerated individuals.
Skills
Microsoft Office Suite 2010, Windows 7 OS, Vista, Microsoft Word, Excel, PowerPoint, WordPerfect 7, Microsoft Works, Fax machine, Scanners, Copier Machines, Laptop, Computers, Mail room, Scheduling systems for appointments, Multi tasking, Typing 60 WPM, Ten Key 9,000 keystrokes, Administration Skills, Quandary Solver, Training Associates
References
References are available on request.
Timeline
Correctional Treatment Officer
Illinois Department Of Corrections
03.2018 - Current
Instructor Facilitator
Safer Foundation
07.2014 - 03.2018
PACE Institute
01.2014 - 06.2014
Manpower Temp Services /NestleDSD Ice Cream
02.2011 - 09.2011
Nestle DSD
04.2010 - 08.2010
Non-Profit Intern
Better Boys Foundation
01.2010 - 01.2012
Rural Mail Carrier
United States Postal Service
03.2006 - 08.2014
Wal-Mart Inc.
03.2005 - 10.2006
Sears Roebuck & Co
06.2002 - 12.2004
Chicago Public Schools
01.2001 - 01.2002
Sears Roebuck & Co
10.2000 - 10.2001
Bachelors of Arts and Science - Justice Studies and Interdisciplinary Studies
Northeastern Illinois University
Diploma Degree in Business Administration - Accounting & Business
Robert Morris University
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