Kristie Holton
Commerce City,CO
Summary
Dynamic professional with over a decade of experience in customer service and seven years in the transportation and rental car industry. Proven ability to multitask effectively under pressure, demonstrating exceptional leadership in team settings and strategic planning. Adept in operational management, leveraging strong communication and organizational skills to drive project success and foster productive work environments. Committed to continuous learning and adapting to new tasks and systems, consistently achieving goals through detail-oriented approaches.
Overview
9
9
years of professional experience
Work History
Billing Specialist/Office Manager
Tidy Fleet
06.2022 - Current
- Coordinated and dispatch tow trucks to respond to customer requests for roadside assistance
- Communicated with customers to provide updates on estimated arrival times and any delays or changes in service plans
- Collaborated with tow truck drivers to ensure efficient routing and minimize response times
- Billing
- Maintained high standards of quality control to ensure customer satisfaction
- Negotiated contracts with vendors to secure favorable pricing terms
- Data Entry
- Coordinated with customers to schedule deliveries and resolve any issues or concerns
- Maintained accurate records of all deliveries, including tracking numbers, customer signatures, and proof of delivery
- Developed strong relationships with vendors and suppliers to negotiate favorable terms for services.
Office Manager
Barrett Towing LLC
01.2020 - 06.2022
- Handing all tasks including Billing, Invoicing, Dispatching.
- Obtaining and Billing contracts, staying up to date with all state and federal Towing regulations and changes that occur.
- Providing customers as well as Property Managers with a close and professional relationship.
- Managed all drivers and dispatchers.
Tech 3/ Nets
Comcast
09.2016 - 08.2019
- Troubleshoot tickets as well as inbound calls.
- Knowledge on all back-end systems including X-ray, Scout, Remedy, BACC.
- As well as using and providing recommendations for improvements with Interactive Troubleshooting Guide.
- Following the Nets promotor system, to provide the best level of Customer Care.
Education
High School Diploma -
Westminster High School
Westminster, COSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- Payment posting
- Customer engagement
- Team collaboration
- Procedure development
- Problem-solving
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Dispute resolution
- Conflict resolution
- Microsoft office
- Account updating
- Customer service support
Timeline
Billing Specialist/Office Manager
Tidy Fleet
06.2022 - Current
Office Manager
Barrett Towing LLC
01.2020 - 06.2022
Tech 3/ Nets
Comcast
09.2016 - 08.2019
High School Diploma -
Westminster High School