Kristie Maccallum

Perform clerical and administrative functions for station operational areas, including quality assurance, linehaul, and customer service.

Serve as customers first line of contact.

• Monitored daily operations to maintain compliance with organizational policies, regulations and laws.
• Research missing packages.
• Handle all damaged packages and insure they are in good condition for customer.
• Perform other duties as assigned
• Ensure all packages receive appropriate scan statues.
• Inspect and handle hazardous material damages
• Perform address searches/ corrections
• Prioritize work flow to maximize the number of packages that can be resolved and sent out for delivery the same day.
• Ensure packages are routed to the proper delivery trucks.

• Streamlined interactions within the team and with leadership, ensuring clarity and timely completion of tasks.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Increased profit by streamlining operations.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Oversaw inventory and supply chain processes to ensure prompt and precise delivery of goods.
• Developed and maintained relationships with external vendors and suppliers.
• Coordinated shift schedules based on customer flow and staff capabilities.
• Enhanced accuracy in expense reports by systematically reviewing and validating billing invoices.
• Tracked employee attendance and punctuality, addressing repeat problems quickly.
• Communicated detailed issues to senior management.
• Interacted well with customers to build connections and nurture relationships.
• Developed and implemented strategies to maximize customer satisfaction.
• Oversaw daily operations to enhance revenue, customer satisfaction, and employee productivity.

• Assisted operations manager with planning of routine operations and special projects.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Ensured accuracy in administrative tasks involving document preparation and data entry.
• Trained and supervised employees on office policies and procedures.
• Completed weekly payroll for 50 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Maintained focus on solutions during challenging situations to support management.
• Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
• Performed onsite safety audits to ensure compliance.
• Coached employees, managers, and executives on effective safety policies.
• Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
• Responded to any emergencies as instructed and with utmost efficiency.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
• Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
• Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
• Evaluated timecards for accuracy on regular and overtime hours.
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
• Coordinated and administered employee health insurance and retirement plans.
• Maintained human resources information system and kept employee files up to date and accurate.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Monitored driver pre- and post-trip inspections and equipment issues and took corrective action.
• Planned and scheduled field activities according to set timelines and order of operations.