Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Minkins

Missouri City

Summary

Confident, effective, and persuasive communicator who successfully resolves conflicts by employing strong negotiating skills, presenting relevant and factual details, and offering flexibility where possible. Adept at developing exceptional working relationships through actively listening, building trust, and delivering a quality work product. Recognized as a motivator and mentor, highly experienced in training and supporting the team's goals and the company's objectives for success. Expert at quickly and successfully responding to ever-changing environments and complicated situations, praised for problem-solving capability, customer service support, and strong relationship building, always anchored by integrity. Attentive and adaptable teacher, skilled in the management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.

Overview

28
28
years of professional experience

Work History

Teacher

Houston ISD
Houston
08.2023 - Current
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Prepared and graded subject tests for students.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Substitute Teacher

Fort Bend Independent School District
01.2019 - 05.2023
  • Deliver cohesive and consistent student learning experience while maintaining positive classroom environment, adapting teaching style to best support individual students' needs

Associate Representative

CenterPoint Energy
Houston
04.2020 - 07.2021
  • Deliver excellent customer service by fully addressing questions and concerns, providing first call resolutions to strengthen customer relationship management
  • Encourage quality customer service by settling customers complaints related to purchases and installations
  • Solve billing inquiries, handle account adjustments, negotiate payment arrangements, and process deposit amounts.
  • Based on the supervisor's recommendation, I participated in the Vectren Project to support customers' needs for energy delivery, infrastructure, and services.
  • Successfully fulfilled company requirement, currently trained to assist Vectren customers

Service Representative

AT&T
Houston
01.2000 - 03.2019
  • Elevated to this position based on outstanding performance
  • New role required a high level of service to support large, high-dollar commercial clients in government, education, and healthcare
  • Project-based products and services required the use of mega fiber service
  • Scoped out projects for quotes, followed up during the project, and provided billing notifications and generated invoices for completed projects
  • Consistently worked approximately 15 projects simultaneously, applying AT&T's proprietary system to track project progress
  • Supported client projects in Missouri, Oklahoma, Kansas, Arkansas, and Texas

Service Representative

AT&T
Houston
06.1997 - 01.2000
  • Provided sales proposals to customers for services being offered
  • Sold additional features and services, upselling to increase sales goals
  • Delivered superior customer support for residential customers and increased revenue through new orders, change orders, and product upgrades
  • Provided essential billing information on residential accounts, explaining billed products to customers and processing adjustments
  • Diligently worked on performance to goal metrics, always remaining in the top 10% of sellers in the business unit

Education

Bachelor of Business Administration - Management

DALLAS BAPTIST UNIVERSITY

Skills

  • Project Management
  • Customer Service
  • Problem Resolution
  • Scheduling
  • Conflict Resolution
  • Multitasking
  • MS Office
  • Creative lesson planning
  • Diversity and inclusion
  • Learning strategies
  • Plan lessons
  • Organizational skills
  • Student motivation and engagement
  • Notary Public
  • Lesson planning
  • Classroom management
  • Differentiated instruction
  • Team collaboration
  • Multitasking Abilities
  • Curriculum compliance with Texas
  • Special needs students
  • Elementary education

Timeline

Teacher

Houston ISD
08.2023 - Current

Associate Representative

CenterPoint Energy
04.2020 - 07.2021

Substitute Teacher

Fort Bend Independent School District
01.2019 - 05.2023

Service Representative

AT&T
01.2000 - 03.2019

Service Representative

AT&T
06.1997 - 01.2000

Bachelor of Business Administration - Management

DALLAS BAPTIST UNIVERSITY