Summary
Work History
Education
Skills
Timeline
Generic

Kristie Monks

Junction City,Oregon

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at Travel Centers of America. Excelled in problem-solving and cash handling, enhancing customer loyalty and streamlining operations. Mentored and developed teams, achieving significant improvements in service efficiency. Skilled in managing high-stress situations and fostering strong customer and team relationships.

Work History

Cashier Team Lead

Travel Centers of America
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.

Laundry Attendant

Department of Corrections
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.

Office Manager

Emmetts Car Finder
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Customer Service Representative

Chinook Winds Casino Resort
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Associate Of General Studies -

Thurston High School
Springfield, OR
06.1998

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling

Timeline

Cashier Team Lead

Travel Centers of America

Laundry Attendant

Department of Corrections

Office Manager

Emmetts Car Finder

Customer Service Representative

Chinook Winds Casino Resort

Associate Of General Studies -

Thurston High School

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Kristie Monks