Adrianna Brown
Aurora,CO
Summary
Achieved improved team performance through the creation and execution of training programs focused on system utilization and enhancement. Cultivated a positive and safe workplace culture by actively engaging with team members.
Overview
9
9
years of professional experience
Work History
Truck Service Advisor
Travel Centers of America
07.2023 - 05.2024
- Increased operational efficiency by accurately processing invoices and expediting truck parts orders. Enhanced service reliability by ensuring timely registration of trucks for maintenance. Strengthened client support by mastering truck systems to offer informed recommendations to companies and drivers.
Asst. Manager
Travel Centers of America
07.2020 - 05.2023
- Achieved compliance through meticulous safe and register audits. Enhanced team performance by effectively training and onboarding new hires. Streamlined new hire processes, ensuring timely completion of orientation and paperwork. Optimized store operations with precise scheduling and inventory management. Maintained alignment with corporate strategies through continuous updates. Resolved operational challenges swiftly, ensuring minimal downtime during shifts.
Shift Lead
Which Wich
07.2017 - 03.2020
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored team members on sandwich preparation and customer service protocols.
- Managed inventory levels, optimizing stock rotation to minimize waste and improve efficiency.
- Implemented process improvements that enhanced workflow and reduced service times during peak hours.
Cashier
Walmart
11.2016 - 05.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new cashiers on policies, procedures, and customer service standards.
Sandwich Artist
Subway
02.2016 - 11.2016
- Prepared sandwiches following standardized recipes and procedures to ensure quality and consistency.
- Managed inventory levels, ensuring fresh ingredients were available for customer orders.
- Assisted in training new team members on food preparation and customer service protocols.
- Collaborated with team members to maintain cleanliness and organization of workstations.
Cashier
McDonalds
11.2015 - 02.2016
Education
Highschool Diploma - undefined
Denver center for 21st century learning
07.2017
Skills
- Communication
- Time Management
- Leadership
- Teamwork
- Creativity
- Active Listening
- Conflict Resolution
- Customer Service
- Decision-making
AWARDS
Humanitarian Award
Affiliations
Colorado I Have A Dream Foundation.
Timeline
Truck Service Advisor
Travel Centers of America
07.2023 - 05.2024
Asst. Manager
Travel Centers of America
07.2020 - 05.2023
Shift Lead
Which Wich
07.2017 - 03.2020
Cashier
Walmart
11.2016 - 05.2017
Sandwich Artist
Subway
02.2016 - 11.2016
Cashier
McDonalds
11.2015 - 02.2016
Highschool Diploma - undefined
Denver center for 21st century learning