Samuel Guevara
Los Angeles,CA
Summary
Knowledgeable Desired Position with proven track record in providing exceptional service and support to truck owners. Successfully facilitated efficient maintenance processes and coordinated with service technicians to ensure timely repairs. Demonstrated expertise in diagnostic assessments and customer communication.
Experienced with truck maintenance coordination and customer support. Utilizes strong diagnostic skills and effective communication to facilitate timely and accurate repairs. Track record of fostering collaborative team environments to achieve high service standards.
Professional with strong background in automotive service industry. Demonstrates expertise in diagnosing and addressing customer needs, ensuring timely and efficient service delivery. Highly skilled in team collaboration, adapting to dynamic environments, and achieving targeted outcomes. Known for reliability, excellent communication, and customer-first approach.
Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
8
8
years of professional experience
Work History
Truck Service Advisor
Performance Team Logistics
El Segundo, CA
09.2015 - 07.2023
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Contributed to revenue growth by upselling additional services such as preventive maintenance packages or extended warranties when appropriate.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Developed strong relationships with local fleet managers, leading to increased referrals and business opportunities for the service department.
- Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
Education
Middle School
Morpalla
El Salvador Skills
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Dependable and consistent
- Reliability
- Excellent communication
- Organizational skills
- Job prioritizing
- Decision-making
- Professional communication
- Employee safety training
- Safety standards
- Professionalism
Timeline
Truck Service Advisor
Performance Team Logistics
09.2015 - 07.2023
Middle School
Morpalla