Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cody Simpson

Charleston,IL

Summary

Dynamic Truck Service Advisor with proven expertise at Travel Centers of America, excelling in customer relations and service scheduling. Leveraged strong problem-solving abilities to enhance workflow efficiency and improve customer satisfaction. Skilled in parts inventory management and upselling services, consistently ensuring timely repairs and optimal service delivery.

Overview

2
2
years of professional experience

Work History

Truck Service Advisor

Travel Centers of America
05.2023 - Current
  • Assisted customers with service inquiries and provided accurate information on truck maintenance options.
  • Coordinated service appointments to optimize workflow and minimize customer wait times.
  • Managed parts inventory using computerized systems to ensure timely availability for repairs.
  • Collaborated with technicians to relay customer concerns and facilitate efficient service delivery.
  • Evaluated service needs through effective communication, ensuring all customer requirements were addressed.

Education

Mattoon High School
Mattoon, IL

Skills

  • Customer follow-up
  • Parts ordering
  • Customer relations
  • Upselling services
  • Vehicle diagnostics
  • Work order management
  • Warranty processing
  • Service scheduling
  • Mechanical aptitude
  • Customer service
  • Parts replacement
  • Heavy equipment operation
  • Pneumatic systems
  • Electrical diagnostics
  • Parts inventory management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Leadership skills
  • Problem-solving abilities

Languages

Spanish
Limited Working

Timeline

Truck Service Advisor

Travel Centers of America
05.2023 - Current

Mattoon High School

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Cody Simpson