Brenda Riley
Kirkwood
Summary
Detail-oriented Truck Service Advisor with a track record of successful customer interactions and service recommendations. Known for enhancing customer loyalty and driving repeat business through effective communication and upselling techniques.
Overview
13
13
years of professional experience
Work History
Truck Service Advisor
Travel Centers of America
01.2015 - 08.2016
- Assisted customers in identifying service needs and recommended appropriate solutions.
- Coordinated service schedules to optimize technician availability and customer satisfaction.
- Maintained accurate records of service transactions and customer interactions.
- Provided detailed estimates for repairs, ensuring transparency in pricing and services offered.
- Collaborated with technicians to ensure timely completion of service requests and quality assurance.
- Addressed customer inquiries and concerns, fostering positive relationships to enhance loyalty.
- Monitored inventory levels of parts and supplies, facilitating efficient ordering processes.
- Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Developed strong relationships with local fleet managers, leading to increased referrals and business opportunities for the service department.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Retail Worker
Livingstons Animal Kingdom
03.2003 - 11.2004
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Operated point-of-sale systems accurately, ensuring timely processing of transactions.
- Collaborated with team members to restock shelves and manage inventory efficiently.
- Greeted customers, helped locate merchandise, and suggested suitable products. Learned and studied many different species of animals that were offered as pets, for husbandry requirements and nutritional needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
Harpursville Central High School
Harpursville, NYSkills
- Customer follow-up
- Parts ordering
- Customer relations
- Upselling services
- Work order management
- Service scheduling
- Customer service
- Account reconciliation
- Billing procedures
Timeline
Truck Service Advisor
Travel Centers of America
01.2015 - 08.2016
Retail Worker
Livingstons Animal Kingdom
03.2003 - 11.2004
High School Diploma -
Harpursville Central High School