Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
TruckDriver

William McKinney

Marianna,FL

Summary


A result-driven, dependable, hardworking and level-headed professional lead that motivates and collaborates with various team members. Delivered in-depth training and mentoring to help team members improve abilities and achieve excellence. Experienced in troubleshooting and diagnosing repair issues. A proven track record enhancing customer satisfaction through effective and strong customer relations.



Overview

6
6
years of professional experience

Work History

Truck Service Advisor

Travel Centers of America
09.2021 - 06.2025
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Managed efficient teams of up to 5-8 employees.

Landscaper

Grass Cutters Landscaping
01.2019 - 08.2021
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Installed lights, sprinklers and other outdoor features based on requirements.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Operated skid steers, wheel loaders, forklifts, and yard goats.

Education

High School Diploma -

Marianna High School
Marianna, FL
06-1994

Skills

  • Work order management
  • Parts ordering
  • Customer relations
  • Service scheduling
  • Warranty processing
  • Customer follow-up
  • Mechanical aptitude
  • Air conditioning service
  • Parts replacement
  • Truck maintenance
  • Motor analysis
  • Oil changing
  • Welding and fabrication
  • Brake system repair
  • Heavy equipment operation
  • Electrical diagnostics
  • Customer service
  • Vehicle testing
  • Parts inventory management
  • Brake system maintenance
  • Chassis chart reading

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 5-8 staff members.

Certification

  • Welding Level 1 - 2015
  • Welding Level 2 - 2015
  • Automotive Service Tech - 2009
  • Automotive Emissions - 2009
  • On Board Diagnostics II - 2009
  • Advanced Fuel Injection - 2009
  • Automotive Shop Safety - 2008
  • Delphi ABS VI and TCS - 2008
  • Four Wheel Alignment - 2008

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

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