Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kristie Patterson

Belleville,MI

Summary

Highly enthusiastic customer service professional with [25] years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Overview

22
22
years of professional experience

Work History

Repair Clinic. Com
01.2016 - Current
  • Manage customer service, sales, data entry, file warranty claims directly through the manufacturer. Coordinate sales and credit authorization for all appliance, heating and cooling etc.

Customer service representative

Spirit Airlines
Romulus, MI
06.1999
  • Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Cross-trained and provided back-up for other customer service representatives when needed. Then went out to the field daily to service aircraft.

Customer service representative

Gate Gourmet
Romulus, MI
11.2003 - 05.2007
  • I was contracted through spirit airlines to cater their craft daily. Was The team leader for the four years I was there. Maintained The warehouse, Placed orders, when stock arrived I always had to put it away daily. Reported to management on a daily basis to go over any new issues or changes with the airline and the company.

Travel Counselor

American Express
Dearborn, MI
01.2009 - 01.2011
  • This is a call center for American Express located in Dearborn Michigan. I arrange travel for major corporations that American Express had over 1 million accounts. This included arranging travel for business travelers, that included booking air, car, and hotel arrangements.

Customer service representative

Master Tech appliance
Ann Arbor, MI
01.2012 - 01.2016
  • Trained all new employees. Cross-trained and provided back-up for other customer service representatives when needed. Assisted customers with store and product complaints. And I handle all inbound and outbound calls going in and out of the office daily. Scheduled technicians for jobs in our local area servicing homes.

Education

High School Diploma - General Studies

Grosse Pointe South
Grosse Pointe Farms, MI
01.1987

Skills

Strong organizational skills

Energetic work attitude

Active listening skills

Customer service expert

Courteous demeanor

Telephone inquiries specialist

Accomplishments

Customer InterfaceGreeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database MaintenanceAssisted in the managing of the company database and verified, edited and modified members information.

Timeline

Repair Clinic. Com
01.2016 - Current

Customer service representative

Master Tech appliance
01.2012 - 01.2016

Travel Counselor

American Express
01.2009 - 01.2011

Customer service representative

Gate Gourmet
11.2003 - 05.2007

Customer service representative

Spirit Airlines
06.1999

High School Diploma - General Studies

Grosse Pointe South
Kristie Patterson