Kristie Reeves
Cordesville,SC
Summary
Dedicated patient liaison with effective patient advocacy experience & large caseload management. Successful career with vast experience in large medical office environment.
Overview
8
8
years of professional experience
Work History
Patient Scheduling Coordinator
Back2Health Physical Medicine
05.2022 - 02.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up Chiropractic and Physical Therapy appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Confirmed patient appointments day before scheduled.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 4-physician Integrated medical facility, scheduling appointments, and handling patient inquiries
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
Patient Liaison
Atlantic Coast Physical Medicine
08.2019 - 04.2022
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
- Collected and analyzed patient feedback to evaluate quality of care
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Medical Assistant
Atlantic Coast Physical Medicine
05.2015 - 02.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College
North Charleston, SC07.2012
Skills
- Patient coordination, including intake requirements & resources
- Inbound / outbound phone management
- Patient rights
- Records documentation & retention
- Medical Terminology
- Customer Service
- Excellent Communication
Timeline
Patient Scheduling Coordinator
Back2Health Physical Medicine
05.2022 - 02.2023
Patient Liaison
Atlantic Coast Physical Medicine
08.2019 - 04.2022
Medical Assistant
Atlantic Coast Physical Medicine
05.2015 - 02.2017
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College
Similar Profiles
Tejav Narayanan, CPC-ATejav Narayanan, CPC-A
Insurance Verification Specialist at Back2Health Physical TherapyInsurance Verification Specialist at Back2Health Physical Therapy
Nicole M FornalskiNicole M Fornalski
Outpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and RehabilitationOutpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and Rehabilitation
Daniella LangeDaniella Lange
Medical Assistant at Arrowhead Physical MedicineMedical Assistant at Arrowhead Physical Medicine
Dana PotterDana Potter
Dispatcher at Fountain Inn PDDispatcher at Fountain Inn PD
Mary ClearyMary Cleary
Assistant Manager Special Events at Resorts Int’lAssistant Manager Special Events at Resorts Int’l