Kristie Reeves
Cordesville,SC
Summary
Dedicated patient liaison with effective patient advocacy experience & large caseload management. Successful career with vast experience in large medical office environment.
Overview
8
8
years of professional experience
Work History
Patient Scheduling Coordinator
Back2Health Physical Medicine
05.2022 - 02.2023
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up Chiropractic and Physical Therapy appointments with customers.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Confirmed patient appointments day before scheduled.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 4-physician Integrated medical facility, scheduling appointments, and handling patient inquiries
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
Patient Liaison
Atlantic Coast Physical Medicine
08.2019 - 04.2022
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept current with literature and felid advancements to advocate to and for patients.
- Collected and analyzed patient feedback to evaluate quality of care
- Applied administrative knowledge and courtesy to explain procedures and services to patients
Medical Assistant
Atlantic Coast Physical Medicine
05.2015 - 02.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College
North Charleston, SC07.2012
Skills
- Patient coordination, including intake requirements & resources
- Inbound / outbound phone management
- Patient rights
- Records documentation & retention
- Medical Terminology
- Customer Service
- Excellent Communication
Timeline
Patient Scheduling Coordinator
Back2Health Physical Medicine
05.2022 - 02.2023
Patient Liaison
Atlantic Coast Physical Medicine
08.2019 - 04.2022
Medical Assistant
Atlantic Coast Physical Medicine
05.2015 - 02.2017
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College
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