Kristie Ruiz

• Inclusion Aid/BAC AID
• Relieve classroom teacher during breaks while maintaining order and structure in classroom.
• Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
• Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Reported on student progress, behavior, and social skills to lead teacher.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Instruct small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Supervise students on field trips for safety and proper behavior in public settings.
• Offer student support through special accommodations, extra assistance and assessments.
• Alert teacher to student behavior or situations requiring intervention.
• Assist in feeding and daily living skills
• Oversaw class of students in absence of teacher.

• Greeted customers, helped locate merchandise as well as suggesting suitable options
• Price checks, scan items, and applied discounts
• Display merchandise by arranging in appealing ways to boost sales
• Refunded payments for returned items, processed exchanges
• Informed customers of current store promotions to encourage additional sales purchases
• Offered each customer top-notch, personal service to boost sales and customer satisfaction
• Maintained daily goal of credit card sign ups of 10 plus

Lead Person:

• Supervised material flow, storage, order fulfillment.
• Oversaw special/urgent shipping orders.
• Followed orders precisely for correct items, sizes or quantities.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Conducted and oversaw monthly inventories of stock.
• Supervised crew of 18+ employees during busy season.
• Worked rapidly to meet tight deadlines.
• Trained personnel for promotion to cross-functional operations.

Quality Control:

• Monitored packing, code dating, labeling of product to reduce customer returns.
• Maintain constant supervision in order to prevent production and ensure required standards.

Intake/Call Center

• Addressed customer service inquiries timely and accurately
• Verified that information in data base was up to date
• Determined eligibility for potential clients, for over 100 clients daily
• Answered phone calls, provided new clients with required paperwork to initiate service
• Collected, verified, recorded client insurance documentation
• Built customer loyalty by placing follow-up calls

Claims

• Processed and recorded new policy claims
• Identified and collected all necessary information to determine facts to each specific claim
• Checked documentation for validity with insurance carrier
• Completed daily documentation, while communicating status of claims
• Filed and processed 250+ new accident claims per week