Kristie Silver
Raleigh,NC
Summary
Results-driven site manager with expertise in operational management, staff training, and customer relationship management. Committed to ensuring compliance and driving efficient operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Manager
The Car Park
Raleigh, North Carolina
09.2023 - Current
- Managed daily operations of the site, including staff and contractors.
- Directed site activities to ensure operational efficiency and adherence to quality assurance standards.
- Established policies, procedures, and guidelines to enhance operational consistency and compliance.
- Oversaw staff scheduling and resource allocation effectively.
- Ensured compliance with safety regulations and procedures consistently.
- Mentored new employees on safety protocols, processes and procedures.
- Trained new employees on operational protocols and customer service skills.
- Conducted regular inspections of parking areas for maintenance needs.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Resolved conflicts between staff members in a timely manner.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained records of inventory, assets, personnel and other relevant data.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Modified plans in response to delays, bad weather, or construction site emergencies.
- Interviewed and hired qualified candidates to fill open staff positions.
- Interviewed and hired qualified candidates to fill open staff positions.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
On-Air Radio Personality
93.5fm
Raleigh, North Carolina
03.2020 - Current
- Engaged audiences through live broadcasts and interactive segments on-air.
- Conducted interviews with local artists and community leaders, enhancing programming relevance and community connection.
- Participated in community events to represent the station and connect with listeners.
- Performed administrative tasks such as filing paperwork or updating databases.
- Organized promotional events that boosted audience engagement and station visibility.
- Generated ideas for new topics or segments that would appeal to target audience.
- Interviewed show guests about lives, work or topics of current interest.
- Researched topics before writing scripts and reporting on findings.
- Researched and studied background information to prepare for programs or interviews.
- Developed relationships with sponsors to secure endorsements and strengthen community partnerships.
- Prepared and delivered traffic, sports and weather reports.
Lead
Amazon
Raleigh, North Carolina
08.2022 - 10.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Some College (No Degree) - Social Work
Vance Granville Community College
Henderson, NCSkills
- Operational management
- Safety compliance
- Staff training
- Conflict resolution
- Customer relationship management
- Event coordination
- Inventory management
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Leadership skills
- Site operations
- Team leadership
- Supply ordering
- Budget development
- Multitasking and organization
- Coaching and mentoring
- Safety monitoring
- Budgeting and cost savings
- Staff management
- Shift scheduling
- Safety procedures
- Site management
- Relationship building
- Staff evaluation
- Customer inquiries
- Site coordination
- Verbal and written communication
Languages
Spanish
Limited
Certification
- traffic control certification
- drivers license
Timeline
Site Manager
The Car Park
09.2023 - Current
Lead
Amazon
08.2022 - 10.2024
On-Air Radio Personality
93.5fm
03.2020 - Current
Some College (No Degree) - Social Work
Vance Granville Community College