Kristie Veach
Memphis,IN
Summary
Experienced customer service professional with years of industry experience. Dedicated to client satisfaction, accurate reporting, and forecasting for future initiatives. Encouraging manager and analytical problem-solver with a talent for for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building activities to enhance employee engagement and boost performance.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Multi-Color Corporation
10.2021 - Current
- Managing a team of 6 Individuals
- Ensure order fulfillment happens in a timely manner.
- Perform forecasting for current and future production.
- Work within excel to track production and customer orders.
- Manage Client Accounts
- Monitoring shipping and receiving to ensure orders ship on time.
- Training individuals on ERP systems.
- Establishing goals for our plant and employees
- Provide sales forecasts to our general manager and controller each month.
- Compiling on time in full daily reports.
Account Coordinator
Saverglass
04.2020 - 10.2021
- Overseeing top tier client accounts
- Providing in-depth customer service
- Managing bottle production and label needs.
- Forecasting for future production lines.
- Tracking and formalizing reports on vital company data.
- Monitoring shipping and receiving to ensure orders stay on time.
Customer Service Representative
Humana
10.2019 - 03.2020
- Taking inbound calls
- Creating prior authorizations for customers
- Order Entry
Customer Service Representative
Fort Dearborn
04.2016 - 10.2019
- Forecasting for large customer accounts
- Developed project reports for key accounts.
- Manage client accounts.
- Working within Excel to track production and customer orders.
Order Processor
Discount Labels
10.2010 - 04.2016
- Typeset labels.
- Worked with customers to create label designs.
- Order Entry
- Inbound and outbound calls
Education
High School Diploma -
New Albany High Senior High
New Albany, IN08.1998
Skills
- Ability to work in a team environment
- Detail Oriented
- Forecasting
- Focused
- Team building
- Project Manager
- Leader
- Customer Satisfaction
- Problem Solving
- Organization Skills
- Training and Mentoring
- Customer service
- Problem-solving
- Customer focused
- Customer relations
Timeline
Customer Service Manager
Multi-Color Corporation
10.2021 - Current
Account Coordinator
Saverglass
04.2020 - 10.2021
Customer Service Representative
Humana
10.2019 - 03.2020
Customer Service Representative
Fort Dearborn
04.2016 - 10.2019
Order Processor
Discount Labels
10.2010 - 04.2016
High School Diploma -
New Albany High Senior High
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