Kristie Walker Geist
Overland Park,KS
Summary
Proven leader in enhancing resident engagement at Tutora Senior Living Community through innovative event planning and cognitive health programs, demonstrating exceptional calendar management and inclusivity practices. Achieved significant improvements in guest satisfaction and operational efficiency, showcasing strong recordkeeping skills and a commitment to excellence. Reecptionist Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Activities Director
Tutora Senior Living Community
07.2024 - Current
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Engaged residents through events, small groups, and personal attention.
Medical Records Clerk
Tutor Senior Living Community
08.2023 - 07.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Concierge Supervisor
Tutera Senior Living
03.2019 - 08.2023
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Continuously monitored market trends to identify potential opportunities for enhancing hotel offerings or updating existing services based on demand shifts and preferences among clientele.
- Handled escalated situations effectively by taking ownership of issues and providing solutions to ensure guest satisfaction.
Education
Bachelor of Arts - Social Service
Ottawa University
Overland Park, KS05.2026
Skills
- Calendar Management
- Facility Management
- Event Planning
- Event Coordination
- Recordkeeping skills
- Newsletter preparation
- Inclusivity Practices
Timeline
Activities Director
Tutora Senior Living Community
07.2024 - Current
Medical Records Clerk
Tutor Senior Living Community
08.2023 - 07.2024
Concierge Supervisor
Tutera Senior Living
03.2019 - 08.2023
Bachelor of Arts - Social Service
Ottawa University
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