Kristie Walker Geist
Overland Park,KS
Summary
Proven leader in enhancing resident engagement at Tutora Senior Living Community through innovative event planning and cognitive health programs, demonstrating exceptional calendar management and inclusivity practices. Achieved significant improvements in guest satisfaction and operational efficiency, showcasing strong recordkeeping skills and a commitment to excellence. Reecptionist Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Activities Director
Tutera Senior Living Community
08.2024 - 01.2025
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Engaged residents through events, small groups, and personal attention.
Medical Records Specialist
Tutera Senior living community
10.2023 - 08.2024
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Move in Coordinator
Tutera Senior living community
04.2022 - 10.2023
- Facilitated smooth transitions between outgoing and incoming residents by efficiently coordinating move-out inspections and necessary unit preparations.
- Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
- Conducted thorough pre-move inspections to identify any necessary repairs or improvements before resident moveins.
- Collaborated with leasing agents to facilitate seamless transitions for new tenants, improving overall customer experience.
Concierge
Tutera Senior loving community
02.2019 - 06.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Customer service /Claims registration
Esis
04.2016 - 02.2019
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Education
Bachelor of Arts - Social Service
05.2026
One year left of completion to have a Bachelor or Arts degree in Social Service degree
Skills
- Calendar Management
- Facility Management
- Event Planning
- Event Coordination
- Recordkeeping skills
- Newsletter preparation
- Inclusivity Practices
Timeline
Activities Director - Tutera Senior Living Community
08.2024 - 01.2025
Medical Records Specialist - Tutera Senior living community
10.2023 - 08.2024
Move in Coordinator - Tutera Senior living community
04.2022 - 10.2023
Concierge - Tutera Senior loving community
02.2019 - 06.2022
Customer service /Claims registration - Esis
04.2016 - 02.2019
Ottawa University - Bachelor of Arts, Social Service
Similar Profiles
Donna BennettDonna Bennett
Recruiter at Tutera Senior LivingRecruiter at Tutera Senior Living
Amanda PrakelAmanda Prakel
Activities Aide at Tutera Senior LivingActivities Aide at Tutera Senior Living
Mya BrownMya Brown
Server at Tutera Senior LivingServer at Tutera Senior Living