KRISTIE S. MARTIN
West Jordan,UT
Summary
Excellent customer care, leadership abilities, organized, caring, efficient and knowledgeable. Interested in taking on new challenges and helping a business succeed.
Overview
18
18
years of professional experience
Work History
Massage Therapist
Massage Luxe Spa
West Jordan, Utah
06.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
On-Call BOA
Edward Jones
Murray, Utah
12.2021 - 06.2022
- Administrative duties, Inbound & outbound calls, setting appointments, sending emails, Client Care/Building Client Relationships
Member Educational Specialist
Health Equity
Draper, Utah
09.2013 - 11.2021
- Manage Health Accounts, Educate Members on how to build savings, set up reimbursements, and pay providers, Member Services Voicemail, Email, and Fax processing, Follow up with members to ensure their needs are met, Contact insurance plan and providers for members, Research payments and proof of payments to providers
Accounting Clerk
Accountemps
Salt Lake City, Utah
05.2006 - 08.2010
- Managed accounts payable and receivable for over 10 companies, Reconciled bank statements, Performed office duties including, filing and setting appointments
Education
Accounting Certificate -
Salt Lake Community College
Salt Lake City, UTCertificate - Massage Therapy
Broadview College
Salt Lake, UT06.2022
Massage Therapy
UCMT
Salt Lake City, UT01.2000
Skills
- Courteous
- Professional
- Detail Oriented
- Customer Service
- Multi-task
- Banking/Accounting
- Flexible
- Processing Claims
- Office Experience
- Phone skills
Timeline
Massage Therapist
Massage Luxe Spa
06.2022 - Current
On-Call BOA
Edward Jones
12.2021 - 06.2022
Member Educational Specialist
Health Equity
09.2013 - 11.2021
Accounting Clerk
Accountemps
05.2006 - 08.2010
Accounting Certificate -
Salt Lake Community College
Certificate - Massage Therapy
Broadview College
Massage Therapy
UCMT