Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Languages
Interests
Timeline
Volunteer

Kristijan Trogrlic

Grand Rapids,MI

Summary

Malleable individual constantly striving to exceed expectations and set examples while upholding core principles and values of a company with a strong moral compass. Extremely articulate with a grounded sense of self and desire to instill understanding, camaraderie and ambition within a team.

Overview

11
11
years of professional experience

Work History

Area Manager

Amazon (FC)
09.2021 - 07.2024

INBOUND

  • Collaborated with Operation Managers, Area Managers, Process Assistants and Operators to achieve highest production quality while exceeding or maintaining volume expectations.
  • Evaluated incoming freight and determined best workflow opportunities to maximize production while minimizing manual labor hours.
  • Established daily plans and goals focused on exceeding daily shift volume, regional and production bridge goals while balancing support buckets to maximize building key performance indicators.
  • Introduced 5 Senior Operation Managers to dock etiquette and converted 3 regular associates into Assistant Managers.
  • Navigated PEAK '23 for both night shifts without other Area Manager / Operation Manager presence while training incoming Process Assistants on flow and dock clerk tasks.
  • Enforced company safety guidelines / policies and brought potential hazards or violations to attention of safety or management.
  • Operated PITs / pallet jacks and VRCs to manually transport, receive and delegate workflow to assigned floors / stations.
  • Allocated hours to process customer returns, vendor merchandise, prep, non-con while remaining frugal about quality and indirect labor spending.
  • Manually unloaded incoming trailers while building freight or pallets for various departments.
  • Congregated with fellow associates to decide best course of action for work flow efficiency based solely on department needs.
  • Cross trained hundreds of associates from various departments on dock etiquette, procedures and safety standards to ensure company needs.
  • Utilized available computer programs to efficiently plan, distribute and adhere to fulfillment center needs while maintaining close knit relationships with all departments.
  • Assigned daily tasks to 45+ Associates and held meetings, performance evaluations and audits when necessary.
  • Mastered Flow Process Assistant / Dock Process Assistant / RSR position while continuously working on process improvement and learning different key performance indicators.
  • Connection Scores 90% favorable on month-to-month basis and 10% above bar.

Metalizing Team Leader /Technician

Ventra Plastics
04.2013 - 08.2017

TEAM LEADER / TECH

  • Supervising a room of 8-12 individuals while ensuring operators are working and utilizing time efficiently to reach daily production goal.
  • Answering questions about quality ranging from individual operators, injection technicians, quality inspectors to team leaders / shift supervisors.
  • Reporting daily production sheets, rates and goals met or exceeded to supervisor before shift handoff.
  • Maintained stations connecting two-ton processing reels equipped with an array of automotive tail light molds as well as HVAC chambers responsible for their coating.
  • Printed labels and verified books for completion of training and daily codes.
  • Operated pallet jacks and Hi-lo machinery to transport unfinished/finished product in and out of department.

Bartender

Mojos Dueling Piano / Back40 Saloon
10.2017 - 03.2020

Bartender

  • Bolstered interpersonal communication skills through a plethora of daily, random encounters as well as becoming a malleable individual who thrives as a support role for the team.
  • Learned to preemptively take charge of situations to bolster the efficacy of the "unit" without waiting for others to come across issues. (i.e. picking up dirty glasses in everyone's section or restocking all beer even if only one section is low)
  • Produced high energy team environment based purely on mutual effort and communication.
  • Developed a keen eye for intricate ID inspection and analyzing body language to establish motives and potential intoxication levels.
  • Tasked with memorization of multiple orders while multitasking however deemed necessary to accommodate largest volume of patrons as quickly, pleasantly and efficiently as possible.
  • Facilitated tremendous coordination, speed and situational awareness while conveying a certain charisma to ensure a successful, productive, high energy evening.

Security

  • Patrolling stage / key areas while scanning for potential hazards and escalations between patrons and responding to codes appropriately.
  • Chatting with individuals to ensure both comfortability and sobriety within the establishment.
  • De-escalating physical brawls or disputes between multiple parties and relaying event information to management or authorities if necessary.
  • Safely pacifying or immobilizing unruly / violent individuals as well as escorting / restricting individuals that violate laws or rights of individuals and the establishment.
  • Incessantly observing individuals actions for potential schemes or thievery / acts of aggression.

Education

Associate of Arts - Cinematography

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Forest Hills Northern High
Grand Rapids, MI
05.2012

Skills

  • Languages spoken: English, German, Croatian (native)
  • Interpersonal Communication
  • Customer Relationship Management
  • Area / Strategy Development
  • Performance Reporting
  • Work Planning and Data Analysis
  • Adobe / Microsoft applications and software

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternship

Location Preference

RemoteOn-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefits4-day work weekCompany CultureStock Options / Equity / Profit Sharing

Quote

“Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.”
G. Michael Hopf

Languages

English
Native or Bilingual
German
Professional Working
Croatian
Native or Bilingual
Serbian
Native or Bilingual

Interests

Hiking

Weight Training

Cycling

Inline Skating

Swimming

Creative Writing

Photography

Timeline

Area Manager

Amazon (FC)
09.2021 - 07.2024

Bartender

Mojos Dueling Piano / Back40 Saloon
10.2017 - 03.2020

Metalizing Team Leader /Technician

Ventra Plastics
04.2013 - 08.2017

Associate of Arts - Cinematography

Grand Rapids Community College

High School Diploma -

Forest Hills Northern High
Kristijan Trogrlic