Kristin Abrams
Palmetto,USA
Summary
Dynamic coordinator recognized for a proven ability to ensure timely task completion while adeptly managing in-scope and out-of-scope activities. Strong planning and organizational skills enhance resource management and streamline workflows, contributing to overall operational efficiency. A consistent track record of driving project success through strategic oversight and proactive problem-solving highlights a commitment to continuous improvement in team dynamics and project outcomes. Passionate about leveraging expertise to elevate project efficiency and achieve organizational goals, fostering an environment of collaboration and innovation.
Overview
12
12
years of professional experience
Work History
UM Administrative Coordinator 3
Humana
Palmetto, Florida
01.2022 - Current
- Managed computational tasks and administrative duties to ensure effective support for customer inquiries and operational workflows.
- Delivered non-clinical assistance by adhering to established protocols, prioritizing appropriate care and services for members.
- Streamlined authorization request processes by preparing and forwarding documentation for clinical review.
- Coached administrative support staff on assigned responsibilities to streamline operations and boost production efficiency.
- Engaged with cross-functional teams to streamline processes and meet project deadlines effectively.
- Analyzed data and trends for special projects, contributing valuable insights that guided executive decision-making.
- Engaged in tasks and projects aimed at enhancing career progression.
Certified Phlebotomy Technician
Sarasota Memorial Hospital
Sarasota, Florida
01.2021 - 01.2022
- Performance of procedures and clinical duties which include recording vital signs, medical histories, injections, phlebotomy and basic lab testing, lavage, EKG's, Patient Advocacy, and support, EHR Systems and Medical Billing and coding.
- ICD-10
- Sarasota, Florida
Office Manager
Remarkable Floors
Palmetto, Florida
01.2014 - 01.2021
- Serve customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders.
- Enhance organization reputation by accepting ownership for accomplishing new and different requests.
- Scheduled installation with the customer and prepared all documentation for installation, ran daily reports, and proofreading.
- Forward information by receiving and distributing communications, collecting, and mailing correspondence information.
- Palmetto, Florida
Medical Assistant Externship
Family Ellenton Direct
Ellenton, Florida
01.2020 - 12.2020
- Performance of front office procedures and clinical duties which include recording vital signs, medical histories, injections, phlebotomy, lavage, EKG's, breathing treatments, preparing patients for examination, and assisting the Physician with any additional clinical procedures needed.
- Ellenton, Florida
Education
Certified Phlebotomy Technician -
Caregivers Society
Sarasota, FL01-2020
CMA - Medical Assistant
Meridian College
Sarasota, Florida01-2020
Diploma - Cosmetology
Sunstate College of Hair Design
Fort Myers, Florida01-2015
High School Diploma - undefined
Richard Milburn Academy
01-2007
Skills
- Patient advocacy
- Client support
- Detail-oriented data management
- Patient assessment
- Performing EKGs
- Clinical record keeping
- Appointment coordination
- Proficient in EMR software
- CPT code proficiency
- Patient insurance confirmation
- Healthcare billing
- Human anatomy expertise
- Knowledge of clinical terminology
- HIPAA compliance knowledge
- OSHA
- Organizational time strategies
- Professional phone communication
- Ensuring patient privacy compliance
- Email management
- Proficient in Microsoft Word
- Administrative coordination
- Invoice processing and tracking
- Blood collection skills
- Analytical problem solving
- Skilled in Microsoft Teams communication tools
- Document proofreading
- Effective communication
- Proficient in organization techniques
- Experienced in Zoom meetings
- Project oversight
- Presentation design
- Healthcare coding
Accomplishments
SIDE BY SIDES WITH ASSOCIATES 2025
Helped team members to streamline workflows and improve processing speeds. Provided real-time guidance and feedback to ensure accuracy was maintained while boosting efficiency. Strengthening team capability by modeling best practices and fostering a supportive learning environment.
PAHUB LETTER CONVERSION 2025
Conducted detailed quality checks on PAHub letter conversions completed by vendors. Verified that all migrated letters retained original formatting, content integrity, and compliance standards following Agadia's transition to Microsoft Edge.
MENTOR FEEDBACK TEAM 2025
Collaborated with team members to review and refine internal documents to improve clarity, reduce redundancy, and align with current workflows. Implemented process changes, ensuring documentation accurately reflected updated procedures. Contributed to operational efficiency by maintaining clean, accessible records that supported consistent execution across teams.
SUBJECT MATTER EXPERT (SME) 2025
Acted as SME for Mixed Case and CRM chats, offering accurate guidance and timely responses. Helped to cover team chat in the absence of Team Lead (TL) and Supervisor, ensuring continuity of support and maintaining workflow stability. Answered process-related questions as needed, reinforcing team knowledge and promoting consistent execution across tasks.
MENTOR REWRITE-
Mentor rewrite of our entire mixed cases process in preparation for the upcoming PAHub update. This was a complex and detail-oriented project. A key role in ensuring accuracy, clarity, and functionality.
UI/UX SOFT LAUNCH PPV BRIDGE-
Created EOC’S for Mixed cases for soft launch UI/UX Pahub. To see if there was any issues while creating EOC's like latency, Error pop-up's. Also making sure to catch other issues to see if everything was working efficient and correct. Prior to the new program being released to all associate in HCPR.
Timeline
UM Administrative Coordinator 3
Humana
01.2022 - Current
Certified Phlebotomy Technician
Sarasota Memorial Hospital
01.2021 - 01.2022
Medical Assistant Externship
Family Ellenton Direct
01.2020 - 12.2020
Office Manager
Remarkable Floors
01.2014 - 01.2021
CMA - Medical Assistant
Meridian College
Diploma - Cosmetology
Sunstate College of Hair Design
High School Diploma - undefined
Richard Milburn Academy
Certified Phlebotomy Technician -
Caregivers Society
Certificates Licenses
- First Aid & CPR Certified, FL05829, 2023
- Certified Phlebotomy Technician, 2020