Kristin Anderson
1460 E JUDD RD BURTON,MI
Summary
Knowledgeable Customer Resolution Specialist II at DTE Energy with a proven track record in customer service excellence by implementing conflict resolution, problem-solving, and communication skills, with a strong emphasis on teamwork and adaptability. Skilled in CRM software, I enhance customer experiences by delivering tailored and empathetic solutions to their concerns while also documenting each customer interaction in detail which promotes first call resolution in the future and enhances service quality and response times.
Overview
6
6
years of professional experience
Work History
Customer Resolution Specialist II
DTE Energy
04.2022 - Current
- Utilize problem-solving techniques to address customer concerns.
- Maintain detailed records of customer interactions to enhance service quality and response times.
- Contribute to a positive customer experience by demonstrating empathy and active listening skills.
- Adapt quickly to new systems and tools, enhancing workflow efficiency in daily operations.
- Record details of conversations, complaints and actions taken in CRM.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
- Assist in resolving customer inquiries through effective communication and problem-solving techniques.
- Learn company policies and procedures to ensure accurate information was provided to customers.
- Meet and often exceed metrics for both call quality and performance.
- Maintain up-to-date knowledge of product and service changes.
- Identify and resolve discrepancies and errors in customer accounts.
Assembly Line Production Worker
General Motors Co
06.2019 - 04.2022
- Operated assembly line machinery to ensure efficient production flow.
- Collaborated with team members to meet daily production targets.
- Conducted quality inspections on finished products for compliance with standards.
- Maintained cleanliness and organization of work area to enhance safety practices.
- Assisted in training new employees on assembly line procedures and safety protocols.
- Monitored equipment performance, reporting issues promptly to minimize downtime.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Ran diagnostic testing on completed vehicles bringing concerns found to management's attention.
- Transported completed vehicles to the correct location in the production facility.
Education
Attempted Degree For - Nursing
Baker College
Flint, MIHigh School Diploma -
Davison High School
Davison, MI05.2015
Skills
- Problem-solving
- Time management
- Multitasking
- Reliability
- Verbal and written communication
- CRM software
- Teamwork and collaboration
- Customer service excellence
- De-escalation techniques
- Continuous improvement
- Inbound call management
Timeline
Customer Resolution Specialist II
DTE Energy
04.2022 - Current
Assembly Line Production Worker
General Motors Co
06.2019 - 04.2022
Attempted Degree For - Nursing
Baker College
High School Diploma -
Davison High School
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