Summary
Overview
Work History
Education
Skills
Timeline
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ARIELLE SLACK

Detroit,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience with Collections and Customer care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Resolution Specialist II

DTE Energy
04.2021 - Current
  • Answer calls and respond to emails.
  • Identified and assessed customer's needs quickly and accurately.
  • Handled collection accounts.
  • Recorded details of conversations, complaints and actions taken in CRM.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer inquiries and requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Enter new customer information into system and update existing customer information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Managed approximately 30 - 40 incoming calls, and email per day.

Sunrise

Senior Living
11.2019 - 04.2021
  • Assisted with patient transportation within nursing home facility
  • Helped patients with reading, eating and other daily activities on a regular basis
  • Led patient leisure and exercise activities on a regular basis
  • Helped in cleaning and straightening patient rooms on a regular basis
  • Communicated with residents families & doctors about concerns or changes on a regular basis.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used coordination and planning skills to achieve results according to schedule.

Patient Observation Aide

Beaumont Health System
08.2016 - 09.2018
  • Responsible for monitoring patients who are at risk for falls and other harm to themselves under direction of Registered Nurse in charge
  • Provided transportation, assistance and companionship to patients
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Facilitated games and activities to engage patients
  • Reported all unusual activity from the patient to the nurse; alerted staff of medical emergencies;
  • Completed and made numerous copies of any necessary paper work for the nurse practitioner and others to help smooth the transition of the next sitter to cover

Education

Communications

Ferris State University
Big Rapids, MI

Wayne County Community College District
Detroit, MI

Information Technology

Baker College
Owosso, MI
06-2029

High School Diploma - General Studies

Samuel C. Mumford High School
Detroit, MI
2008

Skills

  • Detail and task oriented
  • Problem analysis & Problem solving
  • Team player with the ability to work independently
  • Outgoing with an exceptionally positive attitude
  • Mathematical skills
  • Communications Skills (listening, verbal, written)
  • Analytical & Research Skills
  • Computer literacy with the ability to learn new programs, applications & software quickly
  • Organizational Skills
  • Attention to detail
  • Good Judgement & Adaptability
  • Flexibility & able to manage multiple task
  • Stress tolerance
  • Resilience
  • CRM software
  • Refunds processing
  • Investigate claims
  • Call center experience
  • Data entry

Timeline

Customer Resolution Specialist II

DTE Energy
04.2021 - Current

Sunrise

Senior Living
11.2019 - 04.2021

Patient Observation Aide

Beaumont Health System
08.2016 - 09.2018

High School Diploma - General Studies

Samuel C. Mumford High School

Communications

Ferris State University

Wayne County Community College District

Information Technology

Baker College

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